Senior Manager Residential Operations

Talent, Leadership & Results

• Lead, coach, and develop Manager(s) of Residential Operations and Direct Support Professionals to create an environment where individuals and teams can thrive.
• Partner with operational leaders, human resources, quality, and nursing to support hiring, onboarding, mentoring, training, engagement, recognition, and accountability.
• Identify additional training and development needs for all staff as part of Quarterly Connections, coaching in the moment for performance.
• Facilitate regular manager and team meetings and ensure follow-through on required trainings, documentation, staffing, quality, and compliance expectations.
• Identify barriers, support resolution, and help managers achieve strong employee engagement and operational results.
• Serve as an escalation resource for Managers, DSPs, Lead DSPs, people supported, parents, and guardians when local leadership efforts are not successful.
• Demonstrate positive leadership behaviors and promote collaboration, accountability, transparency, and continuous improvement.

• Ensure standard Able Light operating procedures and applicable state, local, and federal requirements are implemented consistently across assigned homes.
• Monitor operational performance, staffing, training compliance, documentation, facilities/property needs, and budget-related expectations within scope.
• Support preparation for and participation in state licensing surveys, walk-throughs, exit meetings, corrective action plans, and required responses.
• Partner with managers to ensure timely, comprehensive, and objective documentation in health information, human resources, and financial systems.
• Bring recommendations forward to improve quality, processes, employee experience, and services for people supported.

• Support managers in delivering person-centered care and services aligned with ISP/PSP expectations and the needs of people supported.
• Promote strong communication and collaboration with people supported, parents and guardians, external providers, nursing, quality, and operational partners.
• Support Medicaid redeterminations, renewals, admissions, and other required service documentation as needed.
• Assist the Director of Residential Operations with residential growth priorities, balanced scorecard results, and operational readiness within assigned scope.

The above reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Knowledge
:
Theoretical or practical understanding of a subject acquired and increases through experience.

Skills:
Proficiencies developed through training, practice, or experience.

Abilities: The level and quality of being able to do something improved with training and experience.

• Knowledge – serving others, giving & receiving feedback, holding self & others accountable.
• Skills – collaboration, listening skills, conflict resolution, and leveraging technology to the fullest.
• Ability – quality and continuous improvement of self and processes.

We are called to support others to flourish and that deserves our full energy, commitment, and focus.

We are ONE TEAM working together to advance quality. We value collaboration, accountability, transparency, and courage.

We are guided by our Christian Faith because all people have infinite value. We welcome and love every person, we act with empathy, grace, dignity, and patience.

Bachelor’s degree in a related field or equivalent experience required/preferred.

Three to five years of previous experience in a work position, volunteer/community role, or educational setting focused on serving and helping others. Three or more years of leadership experience in a related field, including experience leading supervisors, managers, or residential teams.

Ability to be flexible on hours and residential settings in your local community to assist colleagues and those we serve.