Call Center Manager

Transdev is seeking a Call Center Manager to lead customer service and reservations for the Tri Met LIFT Call Center. Reporting to the Division Manager, this position is responsible for daily performance, employee supervision, service quality, and coordination with other departments. The Call Center Manager coaches staff, resolves operational issues, and helps ensure the team meets Tri Met and Transdev requirements.

The position may also oversee broader operations when assigned during the Division Manager’s absence.

• Competitive compensation package of minimum $80,000 – maximum $88,000

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short- term disability, voluntary long-term disability.

• Lead the daily work of customer service and reservations staff, including department supervisors.
• Plan staffing and schedules to support service demand and performance requirements.
• Monitor results against Tri Met and Transdev standards; identify gaps and take corrective action.
• Coach employees, evaluate performance, address employee concerns, and support hiring for authorized positions.
• Work with dispatch, scheduling, and other teams to resolve service issues and improve the customer experience.
• Review call center data, identify trends, and improve workflows.
• Help develop and manage the call center budget.
• Perform other duties as assigned.

Travel requirement outside of immediate area (as a percent):

• High school diploma or GED required.
• At least three years of relevant supervisory experience in transit required.
• Thorough knowledge of transit operations and applicable service requirements.
• Proficiency with Microsoft Word, Excel and relevant database programs.
• Strong communication, organization, problem-solving, and coaching skills.
• Ability to manage competing priorities with attention to detail.

• The Call Center Manager must be able to work a flexible schedule, including shifts outside regular business hours when operational needs require.
• This is primarily an indoor position involving extending periods of computer and telephone work. The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

California applicants:
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Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world.

As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at  or watch an overview video.

The above statements are intended to…