Program Specialist

DEPARTMENT: Service Integration

REPORTS TO: Workforce Program Manager

CLASSIFICATION: 1 (FTE), Non-Exempt, Full-time, 40 hours per week, 8:30 am-5:00 pm Monday through Friday, with some evenings and weekends. Local travel
- required
.

SCOPE: The goal of the Programs Specialist is to drive the effective implementation of evidence-based interventions for case management who identify as Black/African American and who have high barriers to accessing and maintaining medical care. The Specialist will assist community members by providing a variety of health, housing stability, job coaching, and wellness-focused services to individuals who have self-identified as desiring support.

Services provided should include a wide range of support, services, and advocacy that contributes to participants’ ability to take control of their livelihood and improve their quality of life. Typical services include health navigation, education, job coaching, offering short-term financial assistance, informal counseling and case management, referrals to, and navigation of community resources. The navigator will be responsible for tracking all progress and providing updates regarding all support to participants.

• Conduct ongoing case management and community outreach to reach program participants through the following activities:
• Complete short-term financial assistance application packets with program participants
• Collaboration with internal resources, community outreach to establish new partnerships, other nonprofits serving business and low-income residents, and partner community-based organizations.
• Provide one-on-one support through case management and career coaching activities, such as screening and assessment, housing stability navigation, resume writing/review, practice interviews, career counseling, training and skills, and job application assistance.
• Provide referrals (and follow-up) to community resources, health resources, and housing stabilization support. businesses/employers, and partners. Provide support and coordination for group activities, such as Program Orientations, financial empowerment workshops, tenant education events, and other employment or housing-related support.

• Track and input (in required database) individual information, services, and performance progress
• Track and input (in required database) group activities such as, program and number of attendees
• Track and input (in required database) outreach to partners and service providers, such as activities, number of participants, and outcome
• Track community connections and develop community resources.
• Track and input regular reporting information.

• Maintain a relationship with funding partners, through activities such as: participating in monthly, ad hoc, and Program Navigator team meetings as needed and active participation with strategic and focused outreach.
• Report and monitor deliverables (including quarterly reports, success stories, and expenditures).
• Contribute to the overall agency efforts by completing other duties as assigned.