Program Coordinator

#RRS-045 - Program Coordinator (Refugee Services and Good Shepherd Village)

Department: Resident Services/Supportive Services

Employment Type: Full Time (40hrs/wk.);
Non-exempt

Reports to: Program Director

Location: SE Portland

Compensation: $23.00- $25.00

Founded in 1933, Catholic Charites of Oregon is one of Oregon’s oldest nonprofit social service agencies whose mission is to assure that essential, life-saving services and supports are accessible to the most vulnerable Oregonians. Catholic Charities of Oregon was named by the Portland Business Journal as the #10 Non-profit in their list of 2023 Most Admired Companies.

• 100% employer-paid long-term disability and life insurance.
• Paid vacation, sick, personal and 13 paid holidays.
• Retirement benefit with employer match and discretionary contribution.
• Employee Assistance Program. Catholic Charities of Oregon employees may qualify for the Public Service Loan Forgiveness government-sponsored education loan repayment program.
• Full list of benefits can be found on this page under Resources. Please note these benefits are subject to change.

We are proud of our healthy work culture at Catholic Charities of Oregon. We care for our employees so they can take care of others. Our approach includes everything from support for continued training and education to a strong focus on allowing each employee to own their job and become a thought leader in their area of service. Together, we work to make a concrete, hands-on difference in our community.

The role of the Program Coordinator is to coordinate and support the activities of case managers within Refugee Services as well as Good Shepherd Village in the delivery of effective and efficient services for families enrolled in numerous programs.

• Maintain a strong understanding of all Refugee Services and Good Shepherd Village programs and contracts, be able to answer and direct staff in the delivery of core services.
• Coordinate Refugee Services intakes and assessments for walk-ins
• Manage inquiries regarding the program, providing both internal and external information as needed.
• Be the point of contact for coordination with other departments within the agency.
• Participate in monthly meetings for the Safety Committee and with Quality Assurance.
• Regularly check the Refugee email and Refugee Voicemail and follow-up inquiries.

• Maintain Outlook Calendars for Refugee and Good Shepherd Village meetings.
• Provide overall office and technical support (ordering supplies, tracking equipment, organizing office space, etc.) for the Refugee Services and Good Shepherd teams, working closely with IT and Facilities departments.
• Coordinate Refugee Services client mail.

• Compile data for reporting purposes and complete monthly and quarterly reporting across all programs in a timely manner.
• Assist in building, maintaining, and auditing case files (electronic and physical) across all programs.
• Train program staff on internal client databases.
• Ensure all required documentation, client files, and data comply with agency and contract requirements.
• Participate in program audits and complete follow-up actions as necessary.

• Collaborate with the Refugee Services team and other agency departments to facilitate access to holistic, wrap-around services to all clients.
• Serve as the primary point of contact for public donations and donation inquiries, including household goods, clothing, and other in‑kind items; coordinate with donors and internal staff to ensure donations are appropriately received, documented, and stored at designated locations.
• Participate in onboarding new staff and provide orientation; help create onboarding plans for new staff.
• Organize and track participation in trainings by Refugee Services and Good Shepherd Village staff members.
• Co‑manage…