Veterinary Customer Service Representative

Customer Service Representative

Location:

Bridgetown Veterinary Emergency & Referral (Portland, OR)

Bridgetown Veterinary Emergency & Referral (BVER) is a specialty animal hospital located in Portland, Oregon. Our team includes highly skilled veterinarians specializing in Emergency/Critical Care, Internal Medicine, Neurology, Surgery, Ophthalmology, and Radiology, supported by dedicated technicians and client service professionals. We are a medicine and culture-focused organization that values teamwork, integrity, compassion, and continuous learning. Our goal is to create an environment where both people and pets feel supported.

We are seeking an experienced Customer Service Representative to join our Bridgetown team. This vital role requires a strong commitment to teamwork, professionalism, and compassionate client care. CSRs are often the first and last point of contact for our clients and play a critical role in ensuring a positive experience during what can be stressful or emotional visits.

• Assisting clients with basic questions regarding their pet’s care
• Scheduling and confirming appointments
• Gathering, securing, and updating medical records, including uploading imaging and lab work
• Preparing all records needed prior to appointments
• Collecting and processing payments in person, over the phone, and online
• Assisting with client discharge
• Maintaining cleanliness and organization of exam rooms, lobby, and front desk areas
• Example:
  Triage and assess cases, perform diagnostic tests, administer treatments, maintain accurate medical records, provide client education.

• General understanding of veterinary medicine
• Positive attitude and strong work ethic
• Desire to exceed client service expectations
• Excellent organizational, analytical, and customer service skills
• Strong attention to detail
• Clear and professional written and verbal communication skills
• Responsible, honest, and accountable
• Comfortable working around animals and people
• Basic computer and scheduling skills

• Competitive hourly rate: $20-$24 + shift differential at 10:00pm
• Quarterly bonus program (profit sharing)
• Health, dental, and vision insurance (HSA/FSA options)
• 401(k) with employer match
• Paid time off
• Tuition assistance and professional development support
• Employee Assistance Program (EAP)
• Generous employee discounts
• And more!

Learn more about us at  and send your resume and cover letter to:
Heidi Walter mire @ heidi