Quality Manager

Position overview

The Quality Management System (QMS) belongs to Hydra-Power Systems as a whole, and the departments own the processes within it. The Quality Manager is accountable for the design, integrity, and continuous improvement of that system across Manifold Manufacturing, Solutions, Systems Manufacturing, and Distribution, at both facilities. The role serves as Management Representative, leads the quarterly Quality Management Review, and acts as custodian of the company's documented core processes.

This position is accountable for advancing a quality transformation already in progress rather than maintaining a system in steady state. The priorities are defined and the groundwork is in place; execution is what remains. Near-term emphasis falls on moving corrective action ownership to the departments that own the affected processes, bringing controlled documentation current and completing its migration to a new platform, building internal audit capacity, and consolidating ownership of supplier quality and customer compliance requests.

Develop, implement, manage, audit, and maintain the QMS against stated Quality Objectives and the current revision of ISO 9001. Maintain document control so that procedures, work instructions, forms, and records are current, controlled, accessible, and followed. Bring controlled documentation current following the ERP migration, complete the move of core processes and desktop procedures to the new documentation platform, and hold a recurring review cycle so documents do not go stale.

Oversee investigation of corrective actions and participate in the Material Review Board. Drive root cause analysis to true root cause using structured methods, and verify effectiveness before closure. Lead the transfer of corrective action ownership from Quality to the departments that own the affected processes, train department leaders to run a corrective action to closure, and sustain the model once established.

Serve as the primary contact when a quality failure reaches the customer, owning the response, the containment, and the corrective action commitment made. Handle quality-related complaints and returns referred by Customer Service, and lead customer and third-party quality audits.

Prepare and lead the quarterly Quality Management Review. Communicate quality issues, risks, and performance at audit debriefs and departmental meetings, and exercise independent judgment on product disposition, including the authority to hold product when conformance cannot be demonstrated.

Advance the Zendesk quality ticketing system and its Domo reporting beyond intake toward routing, categorization, response targets, and reporting that surfaces recurring failure modes. Support each department in establishing the right quality measurables and maintaining them on its own scorecard, then consolidate and report performance company-wide. Build company-level reporting directly in Domo.

Plan, schedule, and execute the internal audit program at both facilities. Recruit, train, and qualify internal auditors from across the business so that audit capacity does not rest with one person. Deliver the schedule on time and issue formal, standardized findings reports that are assigned, dated, and verified.

Manage supplier qualification, performance monitoring, scorecards, and supplier corrective action requests, including supplier audits. Establish systematic supplier quality tracking through Zendesk and Domo in place of issues held in email threads, and drive measurable improvement in supplier defect rate and corrective action response.

Own new-vendor qualification packets and recurring customer questionnaires spanning ITAR and export control, quality, code of conduct, cybersecurity, and related topics. Log and triage each request, route sections to the appropriate subject matter experts, track internal due dates, assemble and review the response, and deliver it on time. Subject matter experts supply and attest to the content; completeness and timeliness rest with this role.

Define, socialize, and enforce ownership for handoffs that span multiple departments, including multi-department defects, Systems RMAs, machine shop evaluations, receiving disposition, and sales-to-quality escalation.

Maintain currency with changes to quality regulations and standards and lead the resulting change management. Manage RoHS, REACH, and Proposition 65 compliance. Own calibration scheduling, records, and equipment status at both facilities, and manage quality onboarding and the company training matrix.

Priorities within this scope are set and reviewed on a quarterly basis with the hiring manager.

The position has no direct reports. Results depend on…