Quality Control Specialist

Quality Control Specialist

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

The Quality Control Specialist plays a critical role in ensuring the accuracy, integrity, and compliance of laboratory data, documentation, and quality records. This position performs quality control reviews of study-related data and laboratory documentation, supports quality systems and document control processes, monitors laboratory quality metrics, and contributes to continuous improvement initiatives. The ideal candidate is highly detail-oriented, analytical, and committed to maintaining the highest standards of quality and regulatory compliance within a regulated laboratory environment.

The Quality Control Specialist is responsible for the review, verification, and maintenance of laboratory data, documentation, and quality records in accordance with established Standard Operating Procedures (SOPs), study protocols, analytical methods, and regulatory requirements. This role collaborates cross-functionally to ensure data integrity, compliance, and consistency across laboratory operations while supporting quality systems, laboratory metrics reporting, document control initiatives, and continuous improvement efforts.

The Quality Control Specialist contributes to departmental objectives by working independently, managing multiple priorities, completing assigned projects within established timelines, and maintaining effective communication with internal stakeholders.

• Recognize, exemplify, and adhere to ICON's values centered on People, Clients, and Performance.
• Embrace and contribute to a culture of continuous improvement focused on enhancing efficiency, quality, compliance, and customer satisfaction.
• Demonstrate a strong commitment to quality, accuracy, integrity, and regulatory compliance.
• Collaborate effectively within a team environment and contribute to departmental and organizational goals.
• Communicate professionally and effectively with supervisors, colleagues, Project Leaders, Project Managers, and cross-functional teams.
• Prioritize workload effectively and manage time to meet deadlines.
• Maintain punctual and reliable attendance in accordance with company policy.
• Adhere to all safety procedures and maintain a safe working environment.

• Perform quality control (QC) review of study participant results and laboratory run packets to ensure accuracy, completeness, and compliance with applicable SOPs, protocols, and regulatory requirements.
• Conduct review of Biomarker Reports and supporting study documentation to verify data accuracy and integrity.
• Perform QC review of validation documentation and associated records.
• Review methods, reports, study data, and supporting documentation for accuracy, consistency, completeness, and proper formatting.
• Identify, document, and communicate data discrepancies, quality issues, and compliance concerns in a timely manner.
• Assist with investigations and resolution of data and documentation discrepancies to support study integrity and quality objectives.
• Provide backup support for Incoming Materials review activities and QC review of Production Batch Records.
• Read, understand, and comply with SOPs, safety requirements, regulatory guidelines, and company policies.

• Maintain accurate, complete, and audit-ready records in accordance with regulatory, client, and company requirements.
• Support document control activities, including the creation, review, revision, maintenance, and archival of controlled documentation.
• Develop and support improvements to document control processes to enhance compliance, organization, efficiency, and traceability.
• Compile laboratory notebooks, departmental records, and supporting documentation for archival and regulatory compliance.
• Ensure documentation practices remain consistent, accurate, organized, and inspection-ready.

• Compile, maintain, analyze, and report laboratory quality metrics and key performance indicators.
• Develop and maintain tracking tools related to quality events, deviations, errors, and laboratory trends.
• Identify opportunities for process improvement through trend analysis, quality assessments, and operational observations.
• Support continuous improvement initiatives focused on quality systems, documentation practices, compliance, and operational efficiency.
• Respond to Quality Assurance observations and assist with corrective and preventive actions (CAPAs) as required.
• Participate in sponsor audits, regulatory inspections, and quality assessments as needed.

• Collaborate with laboratory, operations, project…