PDX Café Lead

PDX Cafe Lead (FOH) - Part Time

Come join the Tillamook Team where our philosophy is “Dairy Done Right.”As an independent farmer-owned cooperative, we have been guided by good, honest values since 1909. We believe in putting quality over profit, natural over artificial, and that hard work can never be outsmarted. We’re taking a stand for real food, because everyone deserves better.

We invite members of all diverse communities to join our workforce. At Tillamook, we believe that inclusion and diversity are central to our cultural strategy. In order to achieve our growth ambition and compete and win in the marketplace, we believe we make better decisions and build stronger teams when we invite and rely on diverse perspectives, thoughts, backgrounds and cultures into our work and to fuel our innovation and growth.

To us this means creating a climate of inclusion where all employees feel valued and a sense of belonging. We believe this will make us a better consumer brand and employer.

About you: What does real food mean to you? Is your favorite dish a cheesy casserole? Perhaps a decadent and indulgent ice cream? Either way, your identification with food is important to us. People who fit well here at Tillamook commit to quality in everything they do. Our team members understand our vision, contribute to our mission, thrive on innovative thinking, hard work, and good, honest values.

About us: Our team members understand our vision, contribute to our mission, thrive on innovative thinking, hard work, and good, honest values. We live by these shared values:
We are Good Stewards, we believe in Uncompromising Quality, We work as One Team, We Play to Win, and We Genuinely Care for each other.

What you will do: The FOH Cafe Lead works hand and hand with Tillamook managers to lead and drive all aspects of the food service program while maintaining the high standards of quality put forth by the food service guidelines. This position works cross functionally across all areas of food service (Ice Cream, Restaurant, Prep). This role is responsible for on the ground support, training, and directing of the food service team.

The Food service lead upholds Tillamook’s Shared Values, performance, and behavior standards, leading their team to do the same. This position will be responsible for opening and closing procedures, ensuring the team is adhering to all food and sanitary guidelines, assisting with inventory, and stocking items, maintaining adequate cash in registers, as well as all other responsibilities directed by the management team.

Here’s a day in the life:

• Ensure all company standards for quality, customer service, health and safety are met within the core values of Good Stewards, Uncompromising Quality, One Team, Play to Win, and Be adaptive to business needs by being flexible with work duties and working cross functionally across the business. Be willing to take on responsibilities and challenges, establish and achieve goals, and learn and master job duties.
• Genuinely Care. Provide training to new employees on their assigned duties.
• Build professional and respectful working relationships with all internal and external vendors, customers, coworkers, and management.
• Demonstrate outstanding customer service when responding to customer comments and concerns.
• Work closely with FOH employees to provide real time, candid, and honest feedback to ensure their success. Partner with management with trends or challenges as appropriate.
• Assign FOH tasks and set goals for the day; ensure the team stays on task. Address and resolve difficult situations in a proactive, objective, professional, and solution-oriented manner.
• Have intimate knowledge of the Break Policy, Attendance Policy, Opening/Closing Policies, Disruptive customers in the PDX policy, emergency response policy, unattended bags at PDX, missing child or lost at PDX, reporting guest incidents/accidents policy, and all other future policies that have to do with the Tillamook Market.
• Take an active role in improving FOH/BOH processes by providing feedback and suggestions to management.
• Manage labor usage (i.e., sending crew home when not needed in off-season, calling…