Retail Sales Associate

Position Summary

The Retail Sales Associate supports the store team with driving sales and providing exceptional customer service.

Portland, OR

We are currently seeking a professional and engaging Retail Sales Associate for our Woolen Mill store in Portland, OR.

• Generous employee discount (50% off Pendleton products)
• Competitive compensation with paid time off (for eligible employees)
• Medical, dental, vision benefits and 401(k) with company match (for eligible employees)
• Collaborative team environment where your voice matters
• Opportunities for growth and development

• Deliver exceptional customer service that reflects the Pendleton brand and values
• Build product knowledge to help customers find quality solutions that fit their lifestyle
• Assist in maintaining visual merchandising and store presentation standards
• Perform opening and closing responsibilities as needed
• Accurately process sales transactions using our POS system
• Support inventory processes and help ensure stock accuracy
• Communicate effectively with your team and management to meet store goals
• Contribute to a clean, organized, and welcoming store environment

Customer service and sales. Maintain store housekeeping and product merchandising recovery expectations. Monitor store email and react to business‑critical directives. Encourage positive selling and customer service behaviors. Consistent written and verbal communication with store team. Comply with all company policies and procedures. Complete sales transactions efficiently from end to end. Escalate store issues in a timely manner. Other tasks as assigned (Revised June, 2022).

• 2+ years of retail or customer service experience
• Strong communication skills and a passion for people
• Positive, team‑first attitude with a willingness to learn
• Tech‑comfortable: able to navigate POS systems and store tools
• Flexible schedule, including availability for weekends, holidays, and evenings
• Comfortable with the physical demands of the role (standing/walking, lifting up to 40 lbs, occasional ladder use)

We’re a heritage brand with a modern mission—crafting products with integrity, quality, and timeless style. As a Pendleton team member, you’ll help continue a story that spans generations. We offer flexible work hours and provide Medical, Dental, and Vision benefits for eligible employees. Our team members also enjoy a generous employee discount, a 401(k) plan with company match, and competitive compensation that includes paid time off.

Additionally, we are committed to supporting growth and development opportunities to help our employees advance in their careers. We’re proud to be an equal opportunity employer, welcoming applicants from all backgrounds and walks of life.