Security Lead - Availability

Security Lead

New Seasons Market began in 2000 as a neighborhood market, a place where local communities can come together to connect with where their food comes from. A friendly, inviting place that honors its region's farmers, ranchers, growers and makers. Today we are part of Good Food Holdings; a collection of regional specialty grocers committed to serving our communities with the highest quality of products and great service, where our goal remains the same: to build community through good food.

Accordingly, we seek skilled team members who share the same commitments and who appreciate the fact that New Seasons Market celebrates diverse backgrounds and experiences.

Job Title:

Security Lead Department:
Operations Job Region:
Oregon / SW Washington Reports-To:
Store Operations Manager Exemption Status (typically):
Non-Exempt Requirements:
As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening and weekend shifts per the needs of the business. Must complete and maintain any required food and work safety trainings/certifications. Be of good moral fitness as determined by a criminal background check, Oregon Department of Public Safety investigation or other reliable sources.

Responsible for retail asset protection and security. Responsible for creating a safe and secure store environment by addressing issues and situations that impact the safety and security of customers and staff. Utilizes a diverse set of strategies to de-escalate escalated incidents and engage with known or potential shoplifters. Accurately documents and reports on incidents.

• Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
• Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
• Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
• Demonstrates a solutions-oriented approach to problems or concerns.
• Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
• Gives and receives feedback in a constructive manner demonstrating company "Speak Up & Listen" culture. Responds to feedback in order to improve performance.
• Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.
• Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
• Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.

• Responsible for identifying, monitoring and addressing situations that impact the safety and security of customers and staff.
• Accurately reports on and documents in-store incidents for internal reporting and potential criminal proceedings.
• Responsible for observing store activities of customers and vendors, with the intent to provide an environment that is safe from theft or other potentially harmful situations.
• Functions as the store's primary deterrent to safety, security, and asset protection issues through proactive visibility and engagement.
• Demonstrates good judgement and utilizes a diverse set of strategies to de-escalate escalated incidents and engage with known or potential shoplifters.
• Maintains a calm and collected demeanour and direct communication style during high-conflict interactions.
• Work with internal stakeholders to develop and advise on security and asset protection strategies (e.g. camera placement, standards of approach for chronic offenders, department standards to mitigate loss).
• Leads approach and strategy to address organized retail crime at store location in conjunction with store support security team, operations team, law enforcement, and third-party security.
• Advises on and investigates need for capital expenditures that support safety and security of the building (e.g. access, camera system upgrades, etc.).
• Supporting liaison with law enforcement and local prosecutors for in-store incidents. May provide testimony in criminal procedures as needed.
• Leaves apprehension duties to…