Front End Manager - Availability Required 4AM TO 12AM

Front End Manager - AVAILABILITY REQUIRED 4AM TO 12AM

Concordia - New Seasons Market, 5320 Northeast 33rd Avenue, Portland, Oregon, United States of America

Posted Thursday, August 6, 2026 at 10:00 AM | Expires Wednesday, August 12, 2026 at 9:59 AM

New Seasons Market began in 2000 as a neighborhood market, a place where local communities can come together to connect with where their food comes from. A friendly, inviting place that honors its region’s farmers, ranchers, growers and makers. Today we are part of Good Food Holdings; a collection of regional specialty grocers committed to serving our communities with the highest quality of products and great service, where our goal remains the same: to build community through good food.

Accordingly, we seek skilled team members who share the same commitments and who appreciate the fact that New Seasons Market celebrates diverse backgrounds and experiences.

Job Title: Front End Manager
Department: Front End
Job Region: Oregon / SW Washington
Reports-To: Assistant Store Manager
Exemption Status (typically): Non-Exempt
Requirements: As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening, weekend, and holiday shifts per the needs of the business. Must complete and maintain any required alcohol selling, food and work safety trainings/certifications.

About the role: Accountable for overall success of Front-End department, including financial stewardship, customer service, department conditions, merchandising, food and work safety, communication, hiring, training and performance management. This is a management/leadership position. You are responsible for providing leadership in line with company values of equity, inclusiveness, and promoting a positive and progressive work environment in alignment with our company mission, vision, values and policies.

General Requirements:

• Manages and provides oversight to all areas of the department.
  
  Assesses, prioritizes and delegates tasks and production while also cashiering and bagging customer purchases and performing carry-outs as needed.
• Assesses, prioritizes, and delegates tasks and production while also operating self-checkout, cashiering, bagging, and performing carry-outs as needed.
• Establishes service expectations and trains staff to deliver an exceptional customer experience in the front end, utilizing company programs/policies.
• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Models friendly and attentive customer service, coaches staff, recognizes accomplishments and identifies areas of opportunity.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer. Trains and coaches’ staff to do the same.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them.
  
  Meets financial goals and schedules department accordingly. Develops and executes a plan when results do not meet expectations without compromising quality and service standards.
• Establishes cash handling, register and return procedures for department and ensures compliance. Assists cashiers with complex returns.
• Ensures department is trained and complies with alcohol sales and other state / local regulations.
• Maintains Front End resource guide and ensures cashier accuracy.
• Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
• Coaches department to maintain appropriate, accurate and organized inventory and back stock.
  
  Handles damaged and spoiled product according to company policy.
• Maintains a working knowledge of department equipment and is able to train staff and troubleshoot errors as needed.
• Leverages resources and labor to maximize efficiency, without compromising quality and service standards. Ensures self-checkout area is staffed appropriately by trained staff.
• Balances administrative tasks with presence on floor.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs…