Retail Associate, Retail Associate​/ Customer Service

Description

Next Adventure surrounds itself with employees who are passionate about the outdoors and want to make a positive impact in the company every day. The role of every Associate is to promote our mission:

Inform. Outfit. Excite.

The Associate is the true heartbeat of every Next Adventure Location and represents our customer experience and culture. All Next Adventure Associates have key product knowledge, are passionate about the outdoors, are excellent at engaging with customers, and are stewards of the locations they work at.

*** This position is designated as a seasonal role, with start dates between August 1st, 2026, and ending on March 1st, 2027, with flexibility for the start date or extension based on performance and individual circumstances.

Please note that due to the high demand during the holiday season, no time off requests will be approved from December 1st, 2026 - January 15th, 2027. We appreciate your understanding and flexibility as we work to meet the needs of our customers during this critical time.

• Provide excellent customer service, every shift, every opportunity. Next Adventure has built a reputation for having friendly, honest and knowledgeable staff that is always willing to help guide customers through one of the best shopping experiences around. We're not just selling gear. We are selling the journey.
• All Associates must develop their own personal and effective approach to closing a sale. You should be passionate about what you’re selling and share that passion with customers.
• Gain the required product knowledge. Next Adventure will provide access to clinics, literature, online resources, Sales Reps and more, but it is the responsibility of each Associate to learn and retain product knowledge.
• Associates are expected to have effective written and verbal communication skills and use established communication systems to their fullest.
• Be a positive part of the team.
• Perform basic Shopify functions:
  Inventory searches, cash register duties, cycle counts, creating customer profiles, and tag printing.
• Perform basic Jupiter Peak functions: issuing rental articles, returning rental articles, creating customer profiles, and setting up reservations.
• Associates are expected to be able to merchandise the retail floor to ensure it is organized, easy to shop, stock appropriately and creates an inviting atmosphere.
• Associates will be expected to complete daily shop duties and be accountable for keeping the store clean and organized.
• Perform basic boot fitting skills: must be able to measure in mondo point, read last, shell fit, size boots properly, and know when to ask for help.

• Previous customer service and outdoor retail experience (preferred).
• Detail oriented.
• Light to moderate lifting, with reasonable accommodation.
• Standing for long periods of time.
• Basic math skills.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

• Customer Focus
  - Anticipating, meeting and/or exceeding customer needs, wants and expectations.
• Teamwork
  - Cooperating with others to meet objectives.
• Flexibility
  - Readily modifying, responding and adapting to change with minimal resistance.
• Continuous Learning
  - Taking initiative to regularly learn new concepts, technologies and/or methods.
• Time and Priority Management
  - Prioritizing and completing tasks in order to deliver desired outcomes within allotted time frames.

• Group health, dental, and vision insurance - UHC & Principal
• Short-term disability
• Voluntary life insurance, and 25,000 basic life insurance
• Oregon Saves Retirement plan
• Vacation up to 4 weeks, based on position and years of service. 2 week sabbatical added after 10 years.

• Employee discount:
  Max 35%
• Free Demos & Rentals
• Circuit Bouldering Gym Daily Passes
• The Source Climbing Gym Daily Passes
• Membership discounts at Movement and PRG
• Access to Industry Pro Deals on products, events, lift tickets, and more