Assistant Store Manager - NW Portland, OR

Retail Assistant Store Manager:

We love people, and people love, Love, LOVE our bags. We are CUSTOMER OBSESSED. We strive to provide a customer journey that is determined by each individual Customer's needs. Our shared values of Integrity, Empowerment, Trust, Versatility, Respect, and Empathy define who we are and are required in every Customer and Team interaction. We need retail leaders who can lead teams with the same passion and commitment!

Our customers have built a vibrant community online, and we want to welcome them into our stores with that same great energy! As the Retail Assistant Store Manager, you will help forge lasting memories with our customers, support the retail team on a daily basis, and assist with all operations. Our ideal candidate will have an optimistic outlook and know how to encourage and foster a positive work environment.

It sounds simple, but it’s a high bar because our customers are freaking amazing! If this sounds like you, we would LOVE to hear from you!

This position will oversee our boutique location on NW 23rd Street in Portland, OR. This is a full-time position that will work up to 40 hours a week and will be available to work over the weekend. Additional hours may be required during peak seasons.

If this sounds like the perfect fit for you, tell us more in your cover letter!

Profile

Summary:

The Assistant Store Manager assists the Store Manager with the total relationship between Portland Leather Good’s retail store/eCommerce platform and its Customers. The Assistant Store Manager will work closely with the Store Manager to implement the vision and strategy of the store, and will provide amazing customer service on the sales floor - all while acting as an example to the entire sales team!

This role reports directly to the Retail Store Manager.

Primary Responsibilities Support the Store Manager in hiring, training, development and motivation of your Team – their success is your success.

Assistant in organizing, planning and implementing strategy for the retail operation to run smoothly.

Ensure Teammates are delivering outstanding customer service by teaching, coaching, and leading by example.

Ensure merchandising and presentation standards are met.

Build long-lasting relationships and create a lifetime customer following by actively staying on the Customer's journey/agenda.

Effectively communicate store needs to the Store Manager.

Coordinate and execute events, sales, and promotions.

Foster a work environment of positivity and inclusivity.

Update store displays based on season and inventory needs.

Essential Duties and Responsibilities Contributes to an environment of total customer satisfaction by making the Customer's needs the first priority.

Exerts maximum effort to achieve store sales projections.

Manages the sales floor.

Maintains daily focus among all Teammates on Customer first interactions.

Understands and enforces all store policies and practices. Protects the Company's interests at all times.

Learn all features and benefits of the merchandise. Provides expert knowledge regarding quality, value, and services.

Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals. Encourages and promotes a cooperative, teamwork environment.

Investigates and handles customer complaints quickly, efficiently, and courteously.

Manages the implementation and administration of all merchandise and advertising programs, merchandise displays, and inventories as directed.

Maintains a complete knowledge of all Portland Leather Goods promotions.

Assists in store maintenance, both inside and outside, by delegating or performing these duties.

Performs other duties as assigned.

Positions Reporting to the role Store Associates Requirements for the position

To fulfill this Customer-centric role, the Assistant Store Manager must possess leadership skills, including:

High school diploma, equivalent or higher

Minimum of 2 years' experience in retail, store operations, and customer experience

Possesses a true passion for customer success

Excellent communication, organizational, leadership, and time/project management skills

Flexibility in scheduling to meet customer needs…