Assistant Store Manager - Portland Street Stores Hawthorne

Tender Loving Empire operates 7 brick-and-mortar stores in the greater Portland area + online, curating a collection of goods and music from hundreds of independent makers for people who want to support their creative community, surround themselves with beauty, and live wholehearted. TLE has been part of the creative community in Portland since 2006 with a simple, three-part mission statement: empower and support creatives, enrich and fulfill employees, and to delight and inspire patrons.

We truly believe when you live wholehearted you are an optimist and a do-gooder, a dabbler and a dreamer; you go after your dreams and help others succeed in theirs; you understand that small businesses keep our communities from being boring, homogenous, impersonal, money-over-people type places. Applying to work at Tender Loving Empire is a choice to support hundreds of makers, musicians and small businesses.

Together we can make our communities more vibrant, creative, compassionate, and connected.

Job Summary
:

The Assistant Manager (ASM) set the tone for the store team and help bring the TLE brand to life for our customers and employees This leadership role is critical in supporting the execution of the store’s objective to achieve performance goals and drive overall profitability through all aspects of the store, including: customer service, operations, merchandising, training, and talent development.
Schedule:
This job is for our Hawthorne and Downtown location, 3x a week at one location 2x a week at the other Sun-Thurs. (Fri+Sat off.)

Primary Role Functions:

• Lead the sales team to exemplary customer service at
• Ensure store’s profitability is a frontmost priority at all times
• Recruit, hire, and develop talent to drive a culture of excellence
• Seek opportunities for efficiencies where possible
• Trains and develops the sales team in ways that exemplify the TLE brand

• Onboarding New Hires and assist in training of current staff on knowledge gaps
• Dissemination and communication of pertinent updated policies, news, and TLE happenings to their teams during in-store interaction, Slack, touch bases, meetings and otherwise
• Assist Store Manager and be point of contact for Inventory Management and tracking, having grasp of inventory counts and adjustments, negatives, Lightspeed reporting, and how to track all adjustments
• Stay up to date with Slack posts, tagging team accordingly, engaging in positive ways and being active in all applicable channels
• Gathering, documenting, and depositing weekly cash deposits and assisting in resolving any Lightspeed issues encountered at applicable locations
• Assist with staff reviews, adding any info gathered during touch bases and in-store interaction
• Curate and check applicable store notes to keep updated on store specific issues or needs, to add any tasks or reminders, and to ensure everyone is adding applicable info
• In concert with the buying, warehouse, and merchandising associate, work together with all to address courier issues, ensuring quick and accurate distribution of shipments to the sales floor, and merchandising items upholding the TLE operational processes and merchandising standards
• Assist in cultivating environment of creativity with help in organization and planning of in-store creative events

• Goes above and beyond to connect and engage with customers and consistently sets the tone of excellent customer service to the team.
• Shares the TLE story to all customers, actively engaging them in fun ways.
• Has superior product knowledge that is shared with the staff in fun and creative ways.
• Helps train staff in ways that embody all the TLE core values and leadership traits.
• Delegates projects and tasks in an effective manner making sure the priority is always on our customers first.
• Remains calm and stable in challenging situations, able to take responsibility to best support the team and our customers.
• Trains team on Loss Prevention techniques, store blind spots, how to use Nest during busy times.
• Makes sure all customer service situations are handled in a timely and professional manner.
• Leads by example in creating customer profiles to ensure repeat business.