Lead Guest Service Associate - European Wax Center; Portland

Job Details

Job Location:

5 NW 23rd Place
- Portland, OR 97210

Salary Range: $16.00 - $18.00 Hourly

Full‑Time & Part‑Time

Hourly + Sales Bonuses

Work Location:

In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales‑driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high‑energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front‑desk operations, including, but not limited to, check‑ins, check‑outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal‑oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee
  - Have fun while being the best!
• Referral Bonus
  - Generous Incentive to hire all roles!

• Paid Time Off (PTO):
  Accruals are based on role classification and years of service:
• Oregon Sick Leave (OSL):
  Accrued at 1 hour for every 30 hours worked.
• Paid Leave Oregon (PLO):
  Participation in the state‑mandated wage‑replacement program for family, medical, or safe leave.
• Health & Wellness:
  Eligible for group medical, dental, and vision insurance the 1st of the month following 60 days of employment.
• Retirement:
  Eligible to participate in the company 401(k) plan.
• Other Benefits:
  Includes 7 paid holidays, jury duty pay, and bereavement leave.
• Associate Discounts:
  Eligibility for service and product discounts per company policy.
• Health Insurance:
  Full‑time hourly associates (30+ hours/week) are eligible for group medical after the 60‑day waiting period.

• Paid Time Off (PTO):
  Accruals are based on role classification and years of service:
• Oregon Sick Leave (OSL):
  Accrued at 1 hour for every 30 hours worked.
• Paid Leave Oregon (PLO):
  Access to state‑mandated paid leave (eligibility requires earning $1,000 in the prior year).
• Associate Discounts:
  Eligibility for service and product discounts per company policy.
• Health Insurance:
  Full‑time hourly associates (30+ hours/week) are eligible for group medical after the 60‑day waiting period.