Retail Manager

Description

Reports to: Director of Spa +Wellness

CASCADA Thermal Springs and Hotel is a serene haven committed to sustainability. Our LEED Platinum-designed complex combines luxurious accommodations with state-of-the-art hydrothermal spa facilities, offering guests a holistic wellness experience in Portland's Alberta Arts District. Our mission is to foster connection, relaxation, and regeneration through thoughtful hospitality and immersive wellness programming.

The Retail Manager is a revenue-driving role focused on two critical growth areas for CASCADA:

• Retail Sales & Merchandising: growing boutique revenue through compelling product curation, visual merchandising, and guest-focused selling.
• Inventory & Operations: managing purchasing, stock levels, vendor relationships, and loss prevention to protect margin and product availability.
• Maintain a retail/wellness staff

This role bridges our retail boutiques with the broader guest experience, ensuring product offerings, merchandising, and service are aligned, consistent, and guest centric. From curating on-brand product assortments to leading a high-performing sales team, this position helps CASCADA amplify its retail presence while delivering measurable business results.

Working closely with the Director of Spa + Wellness, this role will:

• Lead day-to-day retail operations, ensuring the boutiques reflect CASCADA's brand and wellness ethos.
• Build and coach a retail team focused on guest service, product knowledge, and sales performance.
• Manage inventory, purchasing, and vendor relationships to optimize product mix and profitability.
• Serve as a connective collaborator ensuring retail promotions support marketing and membership initiatives.

• Oversee day-to-day operations of the retail boutiques, ensuring a welcoming, well-organized, and on-brand shopping environment.
• Develop and execute visual merchandising strategies that highlight seasonal products, promotions, and new arrivals.
• Monitor stock levels, coordinate replenishment, and minimize shrinkage through effective inventory controls.
• Any other duties as assigned.

• Hire, train, schedule, and supervise retail associates to ensure consistent, high-quality guest service.
• Set individual and team sales goals, coach staff on product knowledge and upselling techniques.
• Foster a positive, collaborative team culture aligned with CASCADA's hospitality standards.

• Drive boutique sales performance against revenue targets, identifying opportunities to increase average transaction value and conversion.
• Partner with vendors to negotiate pricing, terms, and promotional opportunities alongside senior leadership.
• Analyze sales trends and guest preferences to inform purchasing decisions and product assortment.

• Ensure every guest interaction in the boutique reflects CASCADA's commitment to hospitality, wellness, and connection.
• Resolve guest concerns related to retail purchases, returns, and exchanges promptly and professionally.
• Communicate directly with guests and members alongside the membership team to promote retail offerings tied to their wellness journey.
• Work the retail and wellness desk spaces as required.

• Monitor and report sales, inventory, and margin performance to leadership.
• Track key metrics (sell-through rate, shrinkage, average transaction value) and recommend tactics to improve performance.
• Partner with marketing and membership teams to align retail promotions with campaigns and guest communications.

• 4+ years of retail management experience (hospitality, spa, or wellness industry preferred).
• Proven experience with point-of-sale (POS) and inventory management systems.
• Experience in trends, retail calendar ordering windows, seasonal items, etc.
• Strong leadership and team development skills with a track record of achieving sales targets.
• Analytical mindset with ability to measure success against revenue, margin, and guest satisfaction goals.
• Proactive, collaborative, and energized by creating exceptional guest experiences.

• Competitive wages and opportunities for career advancement within our growing organization.
• Robust PTO and benefit offerings.

Cascada Thermal Springs and Hotel is an equal opportunity employer dedicated to fostering an inclusive workplace environment. We celebrate diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

Join us at Cascada Thermal Springs and Hotel and play a key role in maintaining the excellence of our luxurious facilities while championing sustainability in our LEED Platinum-certified complex. We look forward to welcoming you to our team!