Store Specialist

Description

The Store Opening Specialist is responsible for leading in-store execution for Krispy Krunchy Chicken New Store Openings (NSOs) within an assigned region.

This role supports opening readiness, training, operational setup, opening-week execution, and post-opening transition to ensure each location opens on time, on brand, and to operational standards.

This role requires strong operational knowledge, organization, communication, and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced field environment.

The ideal candidate is highly organized, operationally strong, adaptable, and capable of executing detailed opening plans while training Operators and store teams through the opening process.

• Lead execution of New Store Openings, including opening readiness, physical setup, training, and opening-week operational support.
• Prepare stores for opening by coordinating setup of equipment, stations, merchandising materials, smallwares, and operational supplies.
• Partner with Operators and store leadership to receive, organize, and validate Sysco deliveries, smallwares, equipment setup, and operational readiness.
• Install and validate NSO kits, signage, menu boards, graphics, merchandising materials, and approved brand standards.
• Guide setup and operational readiness of hot food cases, prep areas, service stations, and cooking equipment while validating temperatures and equipment functionality.
• Train Operators and store teams on food safety, sanitation, recipes, equipment operation, point-of-sale systems, online ordering platforms, Packaging for Profit, and operational procedures.
• Execute opening, operational, and closing checklists throughout opening week to ensure standards and expectations are met consistently.
• Complete and maintain required opening documentation including temperature logs, waste logs, warranty submissions, readiness checklists, and training acknowledgements.
• Ensure all opening activities align with the most current Operations Execution Manual and approved KKC training materials.
• Capture warranties, operational documentation, and required opening records within Salesforce and/or other approved business systems.
• Certify Operator and store team capability to independently operate the business
• successfully by completion of training.
• Support operational execution during opening week by reinforcing standards related to food quality, cleanliness, guest experience, and operational consistency.
• Conduct formal transition and handoff to the Operations Support Coach during opening week to support long-term operational success and continuity.
• Partner with other Store Opening Leaders and cross-functional teams to execute operational priorities, opening timelines, and readiness expectations.
• Participate in planning and alignment discussions to ensure Store Opening and Operations Support activities remain coordinated and consistent.
• Support Operations Support Coaches with follow-up training, operational questions, and field support as needed.
• Assist with additional operational projects, training initiatives, and field support activities as assigned.
• Maintain professionalism, integrity, accountability, and commitment to company values and brand standards during all operator and store interactions.

• Current Serv Safe Food Manager Certification, or ability to obtain within the first 60 days.
• 2-4 years of restaurant, convenience store, retail, food service, or store opening experience.
• Strong operational knowledge including food safety, sanitation, merchandising, food preparation, equipment operation, point-of-sale systems, and back-office procedures.
• Strong communication, organizational, training, and…