Retail Manager

Description

Reports to: Director of Spa +Wellness

CASCADA Thermal Springs and Hotel is a serene haven committed to sustainability. Our LEED Platinum-designed complex combines luxurious accommodations with state-of-the-art hydrothermal spa facilities, offering guests a holistic wellness experience in Portland's Alberta Arts District. Our mission is to foster connection, relaxation, and regeneration through thoughtful hospitality and immersive wellness programming.

The Retail Manager is a revenue-driving role focused on two critical growth areas for CASCADA:

• Retail Sales & Merchandising: growing boutique revenue through compelling product curation, visual merchandising, and guest-focused selling.
• Inventory & Operations: managing purchasing, stock levels, vendor relationships, and loss prevention to protect margin and product availability.
• Maintain a retail/wellness staff

This role bridges our retail boutiques with the broader guest experience, ensuring product offerings, merchandising, and service are aligned, consistent, and guest centric. From curating on-brand product assortments to leading a high-performing sales team, this position helps CASCADA amplify its retail presence while delivering measurable business results.

Working closely with the Director of Spa + Wellness, this role will:

• Lead day-to-day retail operations, ensuring the boutiques reflect CASCADA's brand and wellness ethos.
• Build and coach a retail team focused on guest service, product knowledge, and sales performance.
• Manage inventory, purchasing, and vendor relationships to optimize product mix and profitability.
• Serve as a connective collaborator ensuring retail promotions support marketing and membership initiatives.

• Oversee day-to-day operations of the retail boutiques, ensuring a welcoming, well-organized, and on-brand shopping environment.
• Develop and execute visual merchandising strategies that highlight seasonal products, promotions, and new arrivals.
• Monitor stock levels, coordinate replenishment, and minimize shrinkage through effective inventory controls.
• Any other duties as assigned.

• Hire, train, schedule, and supervise retail associates to ensure consistent, high-quality guest service.
• Set individual and team sales goals, coach staff on product knowledge and upselling techniques.
• Foster a positive, collaborative team culture aligned with CASCADA's hospitality standards.

• Drive boutique sales performance against revenue targets, identifying opportunities to increase average transaction value and conversion.
• Partner with vendors to negotiate pricing, terms, and promotional opportunities alongside senior leadership.
• Analyze sales trends and guest preferences to inform purchasing decisions and product assortment.

• Ensure every guest interaction in the boutique reflects CASCADA's commitment to hospitality, wellness, and connection.
• Resolve guest concerns related to retail purchases, returns, and exchanges promptly and professionally.
• Communicate directly with guests and members alongside the membership team to promote retail offerings tied to their wellness journey.
• Work the retail and wellness desk spaces as required.

• Monitor and report sales, inventory, and margin performance to leadership.
• Track key metrics (sell-through rate, shrinkage, average transaction value) and recommend tactics to improve performance.
• Partner with marketing and membership teams to align retail promotions with campaigns and guest communications.

• 4+ years of retail management experience (hospitality, spa, or wellness industry preferred).
• Proven experience with point-of-sale (POS) and inventory management systems.
• Experience in trends, retail calendar ordering windows, seasonal items, etc.
• Strong leadership and team development skills with a track record of achieving sales targets.
• Analytical mindset with ability to measure success against revenue, margin, and guest satisfaction goals.
• Proactive, collaborative, and energized by creating exceptional guest experiences.

• Competitive wages and opportunities for career advancement within our growing organization.
• Robust PTO and benefit offerings.

Cascada Thermal Springs and Hotel is an equal opportunity employer dedicated to fostering an inclusive workplace environment. We…