Customer Success​/Account Manager

Position: Customer Success / Account Manager
Job Description As a Customer Success / Account Manager at Sage, you will drive revenue growth within an existing customer base by retaining, expanding, and optimizing client relationships. You’ll be responsible for renewing subscription and perpetual contracts, identifying upsell and cross-sell opportunities, and guiding customers toward additional Sage products and cloud-based solutions. Success in this role requires a consultative, value-based sales approach and a strong customer success mindset—ensuring customers realize ongoing value while delivering a seamless, high-quality experience.

Location:

Hybrid - Portland, OR office (3 days per week)

Key Responsibilities Manage and renew a portfolio of existing customers, ensuring retention and long-term value

Identify and drive upsell and cross-sell opportunities across Sage products and services

Proactively engage and qualify leads from multiple channels, converting them into sales opportunities

Partner with channel partners to grow the installed base and increase cloud subscription revenue

Own the sales cycle end-to-end where applicable, from initial engagement through close

Resolve customer issues and escalate as needed while consistently meeting or exceeding revenue targets

What We’re Looking For1+ year of B2B consultative sales experience with a track record of meeting or exceeding quota

Strong organizational and time management skills with the ability to prioritize effectively

Self-motivated and able to work both independently and collaboratively

Experience managing a full sales cycle from prospecting to close

Ability to develop and execute sales strategies

Willingness to travel as needed

Perks? We have plenty.

Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
Comprehensive health, dental and vision coverage
401(k) retirement match (100% matching up to 4%)32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date5 days paid yearly to volunteer (through Sage Foundation)$5,250 tuition reimbursement per calendar year starting 6 months after hire date

Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
Library of on demand career development options and ongoing training offerings

Dig deeper about who we are:

Who is Sage: at Sage:
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