Coordinator Sales

The Bidwell

At The Bidwell Marriott Portland, you're not just joining a hotel—you're stepping into a space that reflects the soul of the city. Located on Portland's storied Broadway Avenue, we blend warm, good-natured hospitality with an independent spirit that celebrates curiosity, comfort, and connection.

Our team thrives on crafting personalized guest experiences rooted in authenticity and care. Whether it's greeting a guest like an old friend, recommending a local hidden gem, or simply making someone's day a little easier—we lead with heart, attention, and purpose. We believe in meaningful work, shared pride, and a culture where every voice matters.

Working at The Bidwell means being part of a team that's both relaxed and refined. We live and lead at the intersection of downtown culture and Northwest nature—creating a sanctuary in the center of it all. It's a place to grow, contribute, and build something together that's truly unique to Portland.

As part of Sage Hospitality Group, we're anchored by a shared mission to enrich lives, one experience at a time. We encourage independent thinking, value diversity of thought, and invest in your development—because we know that when you thrive, so do we.

Join us at The Bidwell—where good-natured hospitality meets purpose, place, and possibility.

Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.
• Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
• Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
• Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client's expectations.
• Account Service and Management:
  Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
• Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• Work with sales personnel to achieve required sales team goals.
• Have current knowledge of hotel rates, strategies, discounts and promotions.
• Assist with completing any required sales reports.
• Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
• Assist hotel with implementing hotel specific selling strategies.
• Promptly, the same day or by 10am the next business day, follows-up on all customers' needs and inquires in an efficient and expedient manner.
• Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
• Display a neat, clean and business-like appearance at all times.
• Creates monthly social hour calendar with the Director of Sales.
• Assists the Sales department with monthly luncheons, client events, etc.
• Conduct walk-in tours
• Create gift bags for guest traces, VIP's, Hug's, etc. Keep supplies stocked and on hand.
• Work with EBC on all group turnover and proper execution of the groups.

Education/Formal Training

High school diploma or vocational secretarial.

Experience

Previous sales, hospitality, and secretarial experience preferred.

Knowledge/Skills

• Advanced knowledge/use of Microsoft Word…