Sales & Events Operations Administrator

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Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.

Catering/Event Planning

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

WE ARE LOOKING FOR a Sales & Events Operations Administrator

Job Summary:

We are excited to share that Hyatt Regency Portland has an opportunity for people who love helping people.

Please join our Sales & Events team as a Sales & Events Operations Administrator.

The hourly rate is $23.40/hour.

Position Summary

The Sales Operations Administrator supports hotel sales performance by combining sales administrative support, sales systems administration, data management, reporting, and process coordination. This role helps the sales team stay focused on revenue-generating activity by keeping sales tools accurate, workflows organized, reporting reliable, and client documentation moving efficiently.

• Prepare, format, route, and track proposals, contracts, amendments, and client-facing sales documents.
• Maintain accurate booking files, client records, room block details, concessions, deadlines, and supporting documentation.
• Support sales managers with follow-up items, client forms, rooming list reminders, deposit tracking, and internal coordination.
• Prepare sales meeting materials, agendas, recaps, and action-item follow-up.
• Coordinate with catering, events, reservations, revenue, accounting, front office, and operations to support clean handoffs.
• Support with site tour preparation both on site and prior to arrival.
• Maintain the System Administration Checklist.
• Serve as the first point of contact for sales system questions, basic troubleshooting, user support, and workflow guidance.
• Coordinate user access, permissions, onboarding, offboarding, and escalation of system issues to IT, vendors, brand support, or corporate resources.
• Maintain consistent system standards for required fields, booking statuses, market segments, source codes, lost business reasons, account ownership, and activity tracking.
• Support system adoption by coaching users on proper entry, dashboards, reporting views, and standard workflows.
• Review and audit contracts vs systems and identify discrepancies prior to turning.

• Audit accounts, bookings, pipeline, activities, and lost business.
• Correct data errors, duplicates, and inconsistencies.
• Generate sales, pipeline, pace, activity, and production reports.
• Support leadership dashboards and executive reporting.

• Maintain SOPs, templates, and reporting tools.
• Identify process improvements and reduce manual work.
• Onboard team members on systems and processes.
• Maintain sales resources and internal checklists.

• Health Benefits for you and your dependents
• Paid Vacation, Sick and Holidays
• 401K Plan with Matching Contributions
• Employee Stock Purchase Complementary Meals
• Tuition Reimbursement Program
• Family Bonding Benefits as well as Oregon Paid Leave
• Complimentary hotel nights, friends & family discounts at Hyatt properties around the world

Whether traveling for business or pleasure, Hyatt Regency Portland has everything a traveler could need under one hotel roof with over 600 guest rooms, 16 suites and over 39,000 sq. ft. of meeting space. You will rest comfortably in spacious rooms and suites. Enjoy delicious breakfast at Bridgetown, fresh brewed coffee from Portland Coffee Roasters and homemade pastries at The Market or meet for drinks at Spoke & Fork Bar.

Reenergize in the 24-hour Stay Fit™ Gym or enjoy a run along the Willamette River. If you are hosting a meeting or event, our hotel sits directly next to the Oregon Convention Center which houses 328,909 sq. ft. of flexible meeting space.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Join us for this incredible opportunity to be a key member of our leadership team at Hyatt Regency Portland and Hyatt Hotels; a…