Business Development Specialist

PLUS QA is seeking a proactive and relationship-driven Business Development Specialist to support business growth by identifying new opportunities, building meaningful client relationships, and managing the sales process from initial outreach through onboarding and ongoing engagement. Reporting directly to company leadership, this role is responsible for generating qualified sales opportunities, coordinating the sales process, maintaining strong client relationships, and ensuring opportunities continue moving forward.

The ideal candidate is confident in initiating conversations, comfortable with outreach, and motivated by creating new business opportunities. They have an interest in technology and are excited to learn about the software quality assurance industry, emerging technologies, and the clients we serve in order to communicate our value effectively. They are comfortable taking initiative, bringing new ideas to the table, adapting to feedback, and proactively identifying opportunities to improve the sales process and strengthen client partnerships.

Success in this role comes from persistence, organization, follow-through, and a genuine desire to help clients solve business challenges while contributing to the continued growth of the company. Base Salary + Quarterly Bonus (upon meeting quarterly metrics)

• Identify and research prospective clients across target industries to uncover new business opportunities and expand the sales pipeline
• Conduct outbound outreach through email, Linked In, and other channels to build relationships and generate qualified sales opportunities
• Respond to inbound inquiries, qualify prospective clients, and coordinate new client calls with the appropriate internal leadership team
• Take ownership of sales opportunities by proactively identifying next steps, anticipating client needs, following up on outstanding items, and keeping opportunities moving through the sales pipeline with minimal direction
• Develop and maintain professional relationships with prospective clients through consistent communication and timely follow-up
• Maintain a thorough knowledge of PLUS QA's services, capabilities, and value proposition to confidently communicate with prospective and existing clients
• Manage internal and external sales communications in a professional, responsive, and timely manner
• Prepare and distribute estimates, Statements of Work (SOWs), and other sales documentation while coordinating the review and approval process with company leadership
• Verify the accuracy of sales documentation, contracts, orders, and invoices prior to client delivery
• Take ownership of the new client onboarding process, including account creation, required documentation, and coordination with internal resources to ensure a smooth client transition
• Maintain relationships with existing clients through periodic check-ins to gather feedback, identify opportunities for additional services, and ensure a positive client experience
• Capture and communicate client success stories, testimonials, and project wins in partnership with marketing resources to support future business development and marketing initiatives
• Maintain accurate and up-to-date client, prospect, and sales pipeline records within company systems
• Prepare regular sales activity, pipeline, and performance reports for leadership
• Attend and actively contribute to company sales and marketing meetings, sharing pipeline updates, client feedback, and market insights to support business growth
• Collaborate closely with marketing resources and company leadership to align outreach efforts, share market insights, and support coordinated lead generation and business development initiatives
• Adapt quickly to shifting priorities while effectively managing multiple opportunities, deadlines, and competing business needs

• 1–3 years of experience in sales, business development, account management, client relations, or a related role preferred (internships and project experience welcomed)
• Experience using CRM or sales pipeline management platforms such as Salesforce, Hubspot, Pipedrive, Pipeline CRM or similar tools
• Familiarity with sales engagement and outreach automation platforms such as Outreach, Salesloft, Apollo.io , or similar tools is preferred
• Strong interpersonal and relationship-building skills with the confidence to initiate conversations and develop new business relationships
• Comfortable with initiating outreach, networking, and building rapport with prospective…