Technical Inside Sales Representative

Are you ready to bring your Sales/Customer Service skills to a team that values precision and innovation? At Martin Sprocket & Gear, we’re dedicated to producing quality mechanical power transmission components, material handling systems, and custom forgings with excellence, and we're looking for skilled Sales/Customer Service like you!

• Complete hands-on training: Participate in an extensive training program, including time in a manufacturing environment to develop practical knowledge.
• Develop product expertise: Gain a deep understanding of the company's products and services, including features, benefits, and technical specifications.
• Provide technical support: Assist customers by offering technical information and guidance to help them select the appropriate products for their needs.
• Respond to inbound sales inquiries: Handle sales calls from existing customers regarding product details, pricing, order status, or delivery confirmation.
• Proactively engage customers: Reach out to existing customers via phone calls, emails, and other communication channels to generate new sales opportunities.
• Process orders and quotes: Enter orders and quotes for both stock items and custom-manufactured components and systems.
• Collaborate with Outside Sales: Work with Outside Sales representatives on open opportunities within their sales territories to drive customer growth.
• Analyze sales data: Review sales figures and market trends to identify potential areas for growth and improvement.

• Bachelor's degree:A bachelor's degree is required for this role.
• Mechanical aptitude or technical inclination:Strong mechanical aptitude or technical inclination and the ability to understand and work with complex technical or mechanical specifications are essential for success in this position.
• Experience in sales or customer service:1-3 years of experience in a sales or customer service role, ideally within a manufacturing or technical environment.
• Computer proficiency:Strong computer skills are required to manage daily tasks efficiently.
• Experience with Microsoft AX: Familiarity with Microsoft AX is a plus.
• Adapt to new processes and environments: Demonstrate flexibility in adjusting to new processes, technologies, and work environments.
• Communicate effectively with customers: Understand customer needs and provide high-quality service through clear and effective communication.
• Exhibit strong verbal and written communication skills: Support customer inquiries and needs with excellent communication abilities.
• Manage the sales process efficiently: Ensure accuracy and attention to detail from order entry to fulfillment, maintaining customer satisfaction.
• Handle multiple orders and quotes simultaneously: Maintain efficiency and organization while managing multiple orders and quotes.
• Analyze data and identify growth opportunities: Use data to understand market trends and find opportunities for business growth.
• Collaborate with cross-functional teams: Work effectively in teams and manage multiple projects at the same time.
• Foster collaboration through strong interpersonal skills: Build teamwork and cooperation across departments.
• Demonstrate troubleshooting and problem-solving abilities: Show strong skills in resolving issues and overcoming challenges.
• Exhibit diligence and reliability: Consistently perform duties with responsibility, dependability, and attention to detail.
• Physical requirements: Ability to work for prolonged periods sitting at a desk and on a computer, with the capability to lift up to 15 pounds as needed.

Your

Schedule:

• Monday - Friday, 8:00 AM - 5:00 PM.

To perform this job successfully, you must be able to report daily to the branch to perform each essential duty satisfactorily. Reasonable…