Account Relationship Manager - Portland

Job Details:

Job Location:

Portland, OR 97230, Position Type:
Full Time, Education Level: GED/High School Diploma, Salary Range: $ - $ Salary, Travel Percentage:
Local Travel, some overnight, Job Shift: Day, Job Category:
Sales, Stellar’s Commitment:

At Stellar, we believe every employee plays an important role in our success. Contributions extend beyond defined responsibilities, and we value team members who are willing to step in, support one another, and take initiative when needed.

We are committed to working collaboratively and expect each employee to contribute wherever and whenever their skills and efforts can help move the organization forward and ensure our collective success.

The Account Relationship Manager is a fully proficient sales professional responsible for independently managing and growing customer relationships while driving profitable sales growth within an assigned territory.

The ARM develops and executes territory strategies, expands existing customer relationships, develops new business opportunities, and applies consultative selling techniques to create measurable customer value. This role develops a strong understanding of customer operations and business objectives and translates those needs into opportunities for Stellar's products, services, inventory management programs, and value-added solutions.

The ARM operates with limited day-time direction and is accountable for effectively prioritizing territory opportunities, developing and maintaining a healthy sales pipeline, strengthening customer relationships, and delivering established sales and business expectations.

Success in this role requires demonstrated sales performance, sound business judgment, effective territory management, strong customer relationships, and the ability to independently coordinate internal and supplier resources to deliver comprehensive customer solutions.

• Independently manage a portfolio of customer relationships while maintaining strong customer retention, satisfaction, and profitable growth.
• Build and maintain relationships with multiple stakeholders within assigned customer organizations.
• Develop a strong understanding of customer operations, challenges, purchasing behaviors, business objectives, and growth opportunities.
• Serve as a trusted advisor by proactively identifying customer needs and coordinating appropriate solutions.
• Independently manage customer communication, follow-through, and routine account challenges while appropriately escalating significant business issues.
• Support and expand customer inventory management programs, including Vendor Managed Inventory (VMI), and other customer-specific programs and services.
• Identify opportunities to deepen customer relationships and strengthen Stellar's position within assigned accounts.

• Independently develop and execute territory growth strategies aligned with established sales, profitability, and strategic business objectives.
• Consistently identify and pursue opportunities for new business, customer expansion, category growth, and increased wallet share.
• Develop and maintain an active, qualified pipeline through disciplined prospecting, networking, referrals, research, cold calling, and other business development activities utilizing ProtonAI.
• Independently qualify opportunities and move prospective customers through the sales process.
• Develop new customer relationships and convert qualified opportunities into profitable business.
• Evaluate territory opportunities and prioritize time and resources based on customer potential, strategic importance, and anticipated business impact.
• Demonstrate accountability for established territory sales, profitability, retention, pipeline, and other applicable performance expectations.
• Monitor competitive activity, market conditions, and customer developments that may affect territory strategy.

• Effectively apply Stellar's Value Proposition and consultative selling methodology to diagnose customer challenges and recommend practical business solutions.
• Identify opportunities to increase wallet share through expanded product utilization, supplier partnerships, inventory management programs, and other value-added solutions.
• Develop solutions that improve customer productivity, reduce costs, strengthen operational performance, or otherwise create measurable value.
• Consistently…