First Program: Relief Facility Security Agent – On Call

First Opportunity recruitment: only accepting applications from residents who live within the First Opportunity Target Area (FOTA) and meet the qualifying annual household income limit. For more information please visit (Use the "Apply for this Job" box below)..

Hello, we’re Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work we do every day benefits the lives of the people who live here, today and tomorrow.

Portland’s Centers for the Arts is home to iconic performance venues, including the Arlene Schnitzer Concert Hall, Keller Auditorium, Antoinette Hatfield Hall, and the Brunt, Newmark, and Dolores Winnings tad theatres. Our venues host a wide variety of performances and proudly support resident organizations such as the Oregon Symphony, Oregon Ballet Theatre, and Portland Opera.

We are excited to invite applications for a Relief Facility Security Agent to join our event operations team. If you enjoy working with people, thrive in fast‑paced environments, and take pride in creating safe and welcoming spaces, we’d love to hear from you.

In this role, you’ll provide customer‑service‑focused security during events, helping ensure the safety of guests, artists, and staff while also serving as a friendly and professional ambassador for our venues. This position offers flexible, variable hours based on event needs and will not exceed 32 hours per week.

• Patrol assigned facilities on foot, ensuring the safety and security of guests, staff, and performers.
• Observe, investigate, and respond to suspicious activity or incidents, taking appropriate action.
• Operate security systems, including CCTV, building access, alarms, and lights, and complete related reports.
• Respond to emergencies, contact appropriate services, and provide clear information while maintaining accurate incident records.
• Assist in evacuations, crowd control, and directing medical or emergency personnel as needed.
• Provide first aid or medical assistance when required and call for help as necessary.
• Prepare reports and documentation for internal records and, when necessary, for law enforcement or court proceedings.
• Maintain effective communication with supervisors and team members, including radio use during shifts.
• Fulfill Metro’s core competencies of public service, cultural humility, teamwork, accountability, openness to change, and effective communication.
• Work evening and weekend shifts as necessary for business needs and events.
• Perform assigned duties during an emergency situation.

• Strong customer service skills and the ability to interact courteously and professionally with the public, guests, and staff.
• Knowledge of facility security practices, methods, and equipment, with the ability to maintain safe work practices.
• Understanding of crowd management, enforcement techniques, and emergency response procedures.
• Ability to provide First Aid and CPR and remain calm under emergency conditions to ensure safety.
• Effective written and oral communication skills, including preparing reports, documenting incidents, and conveying information clearly.
• Proficiency in using computer programs to record daily activities, logs, and incident reports.
• Ability to follow written and verbal instructions accurately while exercising sound judgment.
• Strong interpersonal skills to establish and maintain cooperative relationships with coworkers, other departments, and the public.
• Capability to monitor security and fire systems, respond quickly to emergencies, and take appropriate action, including apprehending or detaining suspects if necessary.
• Remain calm in emergency situations while providing for patron, vendor, and employee safety.
• Ability to run from one area of the facility to another in an emergency situation.

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. We aim to hire, develop, and retain highly skilled and talented individuals who best reflect the diversity of our community.

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as…