LOSS PREV​/SERVICE COORD

Verify store level loss prevention systems are maintained by utilizing proper service in a timely or preventative manner. Provide technical support to all Fred Meyer stores and facilities to improve system availability and reduce maintenance expense. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service
• Process service requests from store locations, including trouble shooting via telephone to verify actual service needs
• Process, dispatch, and track daily service requests from stores and facilities including troubleshooting via telephone prior to dispatch
• Order, schedule, and communicate to store the expected fulfillment time for service needs
• Coordinate additional support (equipment and vendor support) to service when needed
• Manage parts depot and maintain proper re-use of used loss prevention equipment to reduce maintenance expense
• Verify that service is completed before payment of invoice
• Verify and approve maintenance contract payments
• Track service histories by location and vendor
• Purchase and distribute loss prevention equipment requests by location or on capital purchase
• Remotely program various loss prevention systems including alarm systems and digital video recorders and verify proper functionality
• Track maintenance expense and operational readiness and provide regular reports to management
• Manage vendor resources by geography and capability
• Must be able to perform the essential functions of this position with or without reasonable accommodation

• Associates degree (AA) or equivalent in Business, plus one year loss prevention experience; or combination of relevant education and experience
• Minimum 18 years of age
• Ability to pass drug test
• Ability to work in a fast paced environment
• Ability to work weekends on an occasional basis and work any shift
• Maintain confidentiality
• Accuracy/attention to detail
• Ability to travel independently on a rare basis
• Ability to organize/prioritize tasks/projects
• Familiarity with loss prevention terms and processes
• Valid driver's license

• Knowledge of Fred Meyer policies, procedures, and organizational structure
• Bosch Alarm programming and diagnostics experience
• Electronic Article Surveillance and Closed Circuit Television systems operation and diagnostics experience
• Experience participating on project teams
• 4,000 SPH tenkey by sight
• 40 WPM typing
• Proficiency with Microsoft Office Suite, Frame Maker 4.0, and Loss Prevention Management System (KLPMS)