Security and Front Desk Customer Svc Rep

Security and Front Desk Customer Svc Rep

The Security and Front Desk Customer Service Representative is the initial point of in-person contact for employees, members and visitors of Care Oregon. The position provides customer service by providing reception and general information as well as directing visitors, contractors and deliveries to the proper location. This role is also responsible for conducting all initial/first line security assessments of people and objects entering Care Oregon facilities and is equipped to attempt de-escalation and/or make the first call to law enforcement if necessary.

The position provides other routine physical security services, including alarms monitoring, incident response, access control and monitoring, and providing basic first aid.

NOTE:

Schedule would be 4 ten-hour weekdays with 1 hour lunch. 1 day off would be midweek.

Estimated Hiring Range:

$23.28 - $28.45

Bonus Target:

Bonus - SIP Target, 5% Annual

• Greet and direct members, contractors, and visitors to Care Oregon facilities.
• Provide initial security screening of all people entering Care Oregon facilities.
• Understand local and state laws related to physical security and unauthorized individuals.
• Maintain situational and community awareness for potential threats or risks to Care Oregon employees, members, visitors, and property.
• Maintain and monitor access control at Care Oregon facilities, including employee access badges.
• Treat all customers with honesty, courtesy, dignity, and respect; maintain confidentiality as appropriate.
• Provide customers with professional, timely and competent service; escort visitors as needed.
• Monitor CCTV, monitor alarms, conduct building rounds, and perform other routine security services.
• Provide security incident response and/or investigation as needed, including escalating to law enforcement if necessary.
• Create clear, concise incident reporting documentation.
• Provide scene assessment of emergencies and perform basic first aid as needed.
• Support internal employee parking garage administration.
• Cross matrix and support work within other departments, including, but not limited to, Mail Room, Facilities, Safety and Disaster Preparedness.
• Support High Rise Building Evacuation Team as needed during drills and emergencies.
• Provide proactive, value-added service by identifying and reporting building issues.
• Consistently meet or exceed Department and Company standards and expectations including but not limited to quality, production, and attendance.
• May need to provide notary services, depending on office location.

Knowledge

• Familiarity with the Incident Command System

Skills and Abilities

• Ability to make rapid assessments of escalating situations
• Ability to articulate complex issues in an easy-to-understand manner
• Ability to contribute ideas and information in department meetings
• Ability to educate, give concise information and directions, and follow instructions
• Ability to work in a fast-paced environment and manage multiple tasks
• Excellent communication and customer service skills, including the ability to interact professionally, patiently, and courteously with customers over the phone and in person
• Strong active-listening and problem-solving skills
• Effective written communication skills
• Strong organizational skills
• Ability to attend to detail and be accurate
• Effective time-management skills; ability to meet deadlines
• Ability to use Microsoft Word, Outlook, Excel, Share Point
• Ability to use cloud-based access control software system
• Ability to use online Call Tracking system to document all activities and communication with members
• Ability to use cloud-based visitor management system
• Ability to learn and utilize new software and technology
• Ability to use two-way radio to effectively communicate during routine security checks, drills and emergencies
• Ability to integrate with an existing team and share best practices
• Ability to contribute to department improvements
• Ability to commit to improving quality and productivity
• Ability to adhere to a set schedule and demonstrate excellent attendance
• Ability to work effectively with others in an environment with…