Service Technician - Level 1 Journeyman

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Full Time PHILLIS CONSTRUCTION CO., Portland, OR, US

Salary Range: $33.00 To $37.00 Hourly

Job Title: Service Technician – Level 1 Journeyman

Department: Service

Work Hours: 7:00 a.m. – 5:00 p.m., Monday through Friday, with a 30-minute lunch. Early morning meetings, overtime, evenings, weekends, and participation in an alternating on-call rotation for 24/7 emergency service coverage may be required based on business needs.

FLSA Status: Non-Exempt

Pay Scale: $38.00 – $46.00 per hour, depending on experience

Position Summary: The HVAC Service Technician I independently diagnoses, repairs, services, and maintains residential and light commercial HVAC systems while delivering an exceptional customer experience. This position serves as a technical resource for apprentices, assists with field training, and supports installation projects as business needs require. The technician is expected to accurately document all work performed in Service Titan, educate customers on repair and replacement options, and contribute to department revenue, customer satisfaction, and operational excellence.

Reports To: Operations Manager

• Valid driver's license with an insurable driving record
• Minimum three (3) years of residential HVAC service experience or equivalent combination of education and field experience
• Ability to independently diagnose and repair residential HVAC systems
• Ability to perform residential and light commercial maintenance without supervision
• Ability to communicate professionally with customers and coworkers
• Ability to educate customers regarding repairs, maintenance agreements, health and safety products, and replacement options
• Ability to accurately document work using Service Titan, mobile devices, and company software
• Ability to read wiring diagrams, installation manuals, and technical documentation
• Willingness to participate in continuing education and manufacturer training
• Ability to work safely from ladders, lifts, rooftops, and crawlspaces
• Ability to safely use recovery equipment, vacuum pumps, combustion analyzers, electrical testing equipment, and refrigerant gauges
• Ability to work rotating on-call assignments
• Ability to comply with company policies and safety requirements
• Ability to maintain required company tool list

• NATE Certification(s)
• Oregon Limited Electrical License B
• Washington 06A Electrical License
• Water Heater Certification

• Advanced Troubleshooting & Diagnostics
• Customer Communication & Education
• Technical Adaptability
• Documentation & Process Discipline
• Safety Awareness
• Accountability & Follow-Through

• Independently diagnose, repair, and maintain residential and light commercial HVAC equipment.
• Perform preventative maintenance in accordance with company standards.
• Accurately identify repair needs and present repair, maintenance, and replacement options to customers.
• Complete repairs efficiently while maintaining workmanship standards.
• Participate in the department's rotating on-call schedule.
• Perform leak searches, refrigerant recovery, evacuation, charging, and compressor replacement.
• Maintain truck inventory and company tools.
• Complete all required documentation within Service Titan.
• Collect customer payments when required.
• Support installation projects during periods of lower service demand.

• Perform advanced diagnostic and repair work on:
  • Gas and electric furnaces
  • Heat pumps
  • Air conditioners
  • Ductless mini-splits
  • Commercial package units
  • Tankless and tanked water heaters
  • Unit heaters
  • Fireplaces
  • HRV/ERV ventilation systems
  • Humidifiers and dehumidifiers
  • Water source heat pumps
  • Economizers and advanced control systems

• Assist with training and mentoring Apprentice Service Technicians.
• Demonstrate proper diagnostic procedures and safe work practices.
• Share technical knowledge with teammates.
• Promote a positive team culture.

• Follow all company safety…