Field Service Technician

Aetna Group is a global leader in the packaging industry, specializing in end-of-line solutions
. The Group employs approximately 2,200 people
, operates through 13 subsidiaries (located in France, the United Kingdom, Germany, the United States, Russia, China, Spain, and Brazil), and has 11 manufacturing facilities (6 in Italy's Packaging Valley, 1 in the United States, 1 in Brazil, 2 in China, and 1 in Germany). The company is present in more than 120 countries and provides worldwide customer service and support.

The Group's product portfolio ranges from smart semi-automatic machines to innovative fully automated solutions
, including industrial wrapping machines, shrink-wrapping systems, case packers, and customized packaging solutions
.

Ensure the proper installation, commissioning, maintenance, and after-sales technical support of automated machines at customer sites, contributing to customer satisfaction and maintaining the high quality standards of the company's services.

• Installation, testing, commissioning, and start-up of custom-built machinery and systems.
• Execution of routine and preventive maintenance, as well as corrective maintenance interventions at customer sites.
• Provision of remote and on-site technical support.
• Collaboration with internal departments to troubleshoot technical issues and provide feedback for product and process improvements.
• Preparation of technical service reports and completion of all required documentation following interventions.
• Delivery of technical training to customer personnel when required.

Reports directly to the Technical Support Manager.

• Technical diploma in Mechanical Engineering, Mechatronics, or a related field.
• Minimum of 2 years of experience in a similar position, preferably within the industrial automation sector.
• Ability to read and interpret mechanical drawings and electrical/pneumatic schematics.
• Good command of English (minimum B1 spoken level); additional languages are considered an advantage.
• Willingness to travel extensively (approximately 180 days per year).
• Ability to work independently, including in international and multicultural environments.

• Percentage of service interventions completed within the planned timeframe.
• Number of business trips completed and percentage of scheduled trips successfully executed.
• Customer satisfaction ratings based on post-service feedback.
• Accuracy and completeness of technical reporting.
• Level of autonomy achieved following the training and onboarding period.

• Microsoft Office Suite (particularly Excel and Outlook).
• Internal reporting and technical ticketing systems.
• Diagnostic equipment (multimeters, PLCs, measurement instruments, etc.).
• Company ERP systems (experience with SAP or similar platforms is preferred).

• Ability to work independently.
• Strong analytical and problem-solving skills.
• Customer-oriented mindset.
• Flexibility and adaptability in complex environments.
• Strong communication and interpersonal skills.
  
  Ability to collaborate effectively within cross-functional teams.
• Ability to manage stress, particularly in international and fast-paced environments.