Family Advocate

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Full Time Hourly Portland, OR, US

6 days ago Requisition

Salary Range: $21.87 To $25.96 Hourly

Job Title:
Family Advocate (Social Services/Case Management)

Group:
Community Programs for Social Justice

Reports to:
Community Programs Manager

FLSA Status:
Non
- Exempt

Hours/Week:
Full time (40 hrs./wk.), generally 8-5, M-F

Benefits:
Generous benefits package; see below for details

Primary Work Site:
The Aurora Apartments, Portland, OR

For over 30 years, Our Just Future (formerly Human Solutions), has been working to break the cycle of intergenerational poverty by empowering families and helping them build pathways out of poverty.

The Family Advocate at The Aurora, an affordable housing community within Our Just Future’s portfolio, provides strengths‑based advocacy and supportive services to 16 families who are experiencing or at risk of homelessness. This Permanent Supportive Housing (PSH) program is funded by Multnomah County Homeless Services Department and serves families in Project‑Based Voucher (PBV) units through Home Forward.

This role partners closely with property management, the Family System Coordinated Access team, Life Works NW, and OJF resident services staff to support families through lease‑up, housing stabilization, and ongoing case management. Using culturally responsive, trauma‑informed, and assertive engagement approaches, the Family Advocate supports holistic goal planning, conducts program intakes, maintains funder‑compliant documentation, and connects families to behavioral health and community resources to promote long‑term housing stability.

• Conduct comprehensive eligibility screenings and household assessments, including participation in Coordinated Access and pre‑lease‑up meetings.
• Support families through lease‑up by helping navigate housing barriers, understanding lease requirements, and preparing for inspections and recertifications with Property Management and Home Forward.
• Partner with households to develop, implement, and regularly update individualized, strengths‑based goal plans that support housing stability and long‑term success.
• Apply program funds appropriately in alignment with household goals and assess duration and level of program participation based on identified needs.
• Deliver services using culturally responsive, trauma‑informed, and assertive engagement approaches that empower families to achieve self‑identified goals.
• Provide ongoing case management, including monthly (or more frequent as needed) engagement to monitor progress, address emerging needs, and offer supportive services.
• Collaborate closely with Property Management, Resident Services, Life Works NW, Coordinated Access, and other service providers to address concerns, problem‑solve, and prevent eviction.
• Support participants in understanding housing community rules, maintaining their homes, and meeting program and lease requirements.
• Provide healthcare navigation and coordination, including connections to physical, mental, behavioral health, substance use, peer support, in‑home supports, and assistance with medical benefits as needed.
• Offer life skills coaching and support opportunities for community connection and social integration.
• Respond to crises with appropriate intervention, stabilization support, and coordination with partners.
• Provide transition planning and support for households transferring or exiting PSH services.
• Maintain accurate, timely, and funder‑compliant documentation, files, and data entry in accordance with OJF policies and reporting requirements.
• Participate in regular supervision, staff meetings, trainings, community outreach, and interagency collaboration.
• Conduct required follow‑ups with households by phone, in writing, or in person.
• Perform other related duties as assigned, demonstrating flexibility, teamwork, and a cooperative spirit in support of Our Just Future’s mission.

• Bachelor’s degree in social services, social sciences, or a…