Residential Advocate

RESIDENTIAL ADVOCATE

DEPARTMENT: Housing

REPORTS TO: Transitional Housing Program

CLASSIFICATION: Temporary

The Residential Advocate has responsibility to identify and build rapport with individuals and families who are experiencing homelessness and need emergency shelter and to gain access to permanent supportive or long‑term housing. The position provides the provision of housing‑related community health services to homeless households or those at risk of homelessness assisted through our motel shelter and Transitional Housing Program (TH).

The Residential Advocate will provide individualized support to the transitional housing team by supporting residents to develop a plan and assess their support and set achievable long and short‑term goals, with an emphasis on healing from trauma and long‑term health promotion.

• Interact with guests, staff, and volunteers in a strength‑based, trauma‑informed manner at all times.
• Provide basic intake and orientation to all new guests daily, including but not limited to reviewing Participant Agreements and Guidelines, drug and alcohol policies, and emergency procedures.
• Provide ongoing services to all guests as detailed on their individualized service plans.
• Distribute food, blankets, bedding and other needed items in a fair and equitable manner to guests.
• Attend biweekly transitional housing team huddle and strategize best ways to serve clients. Attend weekly one‑on‑one supervision with supervisor.
• Process resident/client intakes and discharges with completion of associated forms.
• Maintain resident/client files with file audit compliance requirements and enter data into HMIS.
• Provide supportive services in a culturally responsive, non‑judgmental manner.
• Use creativity and resourcefulness to ensure participants are aware of all community resources available for them and advocate with other service providers for the needs of our participants.
• Support transitional housing team to help match individuals into permanent supportive housing, community‑based, subsidized, treatment‑focused, shared or other types of housing.
• Advocate for community members with prospective landlords, working closely with Urban League Housing Specialists and community partners to ensure that those who do obtain housing are able to retain it in the long term.
• Promote culturally responsive mediation between community members and the social service system, the police bureau, mental health and substance use treatment programs, and other service providers.
• Provide holistic culturally appropriate and accessible health education and information and responsive crisis intervention for community members.
• Attend staff meetings, case conferences, coordinated access meetings, training workshops and community meetings as assigned and related to outreach.
• Any other duties as assigned.