Program Supervisor II

At Central City Concern Supportive Housing is built on the belief that everyone deserves a safe place to call home and the opportunity to be part of a community. CCC's Supportive Housing Program combines stable housing with onsite resident services designed to help individuals build long-term stability, improve wellness, and move toward greater self-sufficiency. Through a Housing Choice model, CCC offers multiple housing pathways tailored to the unique needs and goals of each resident.

Programs include Housing First and harm-reduction approaches, Recovery Housing environments with peer and staff support, and affordable housing options for individuals and families facing complex life challenges. CCC's supportive housing services focus on more than housing placement alone. Resident-centered services help individuals strengthen housing stability, increase income opportunities, access healthcare and behavioral health resources, develop life skills, and build meaningful community connections.

With more than 1,700 housing units across the Portland metro area, CCC's Supportive Housing Program plays a vital role in addressing homelessness and supporting individuals on their path toward recovery, independence, and long-term success.

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

The Program Supervisor provides oversight of the day-to-day operations of Resident Services within Supportive Housing. This position is responsible for direct oversight, development and supervision of assigned Resident Service Coordinators and Case Managers. This position will be responsible for ensuring ongoing support of residents by staff as they work on assisting tenants with housing stability, income enhancement, developing self-sufficiency goals, and in development of community engagement strategies.

This person will be responsible for ensuring that all Supportive Housing documentation standards are met and provide feedback on improvement when appropriate.

Schedule:

Monday - Friday, 8:00am - 4:30pm

Location:

This person will be supporting either 13 Buildings on the Eastside or 6 Buildings on the Westside

Compensation: $56,000 - $79,000 Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity.

MINIMUM QUALIFICATIONS:

* High School or GED required. Bachelor's degree in a relevant field preferred.

* 2 years of experience working in supportive housing, behavioral health, social services, or related environment with 1 year supervisory/lead experience.

* Must possess a current driver's license, pass a DMV background check and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.

* Must be able to demonstrate excellent computer skills.

* Must pass a pre-employment drug screen and background check.

* Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.

* Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs several times a day, with reasonable or no accommodations.

* Applicants must be able to work in all CCC buildings. Some CCC buildings have restrictions due to criminal background and/or active probation and parole.

* Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988.  An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.

* Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Provide leadership, oversight, training, support, and supervision to Permanent Supportive Housing Resident Service Coordinators and Case Managers.

* Uphold and implement best practices to ensure consistent service delivery, service line integration, and organizational compliance.

* Attend work groups, stakeholder meetings, and community events related to Housing, Supportive Housing, and the intersection of Housing and Health, representing CCC's best interests.

* Monitor program outcomes in accordance with CCC and funding requirements, and report outcomes to leadership on an agreed-upon cadence.

* Monitor and…