Case Manager

Description

Friendly House Mission – Friendly House creates a thriving community by connecting people of all ages and backgrounds through quality educational, recreational, and other life-sustaining services.

Job Title – Case Manager

FLSA Classification – Non-Exempt

Employment Status & Compensation – Regular, Full-Time; $25.50 per hour

Benefits – Paid time off and sick leave prorated by FTE; medical, dental, and vision insurance; 403(b) retirement plan with a 4% employer match after 90 days of employment; 11.5 paid holidays;
Employee Assistance Program (EAP); on-site fitness center; discounts on Preschool, After school, and Summer Camp programs for eligible children.

Reports To – Lana Lande, Director of Community Services

Work Environment – This position is primarily in-person and based at Friendly House, 1737 NW 26th Avenue, Portland, OR 97210, with frequent travel throughout Multnomah County, particularly in Northwest and Southwest Portland. Work is performed both in Friendly House facilities and in clients' homes, some of which may not be ADA accessible. Case Managers work in an ADA accessible shared office environment with cubicle work spaces.

One Friendly House campus building is not ADA accessible.

Schedule – Friendly House Senior Program hours are primarily Monday through Friday between 8:00 a.m. and 5:30 p.m. Occasional evening or weekend work may be required with advance notice or during critical client situations.

Supervision – None

Post Date – June 3, 2026. Applications will be reviewed beginning June 15th, 2026

This position is union-eligible and represented by ILWU Local 5.

The Case Manager supports older adults and their loved ones in navigating the challenges of aging, including social isolation, limited financial resources, cognitive changes, behavioral health concerns, and functional impairments. Through strengths-based, person-centered, culturally responsive case management, advocacy, resource coordination, and future planning, the Case Manager helps clients access services, maintain stability, and remain safely and independently housed for as long as they choose.

In addition to serving any eligible older adults in our service area, Friendly House is also a culturally specific provider for LGBTQ+ older adults in Multnomah County.

• Manage a caseload of approximately 60–75 older adult clients.
• Conduct intake assessments, home visits, and ongoing client evaluations.
• Develop and implement person-centered service plans.
• Make appropriate referrals to community resources and service providers including culturally specific support for LGBTQ+ clients; provide follow-up support and problem-solving as needed.
• Advocate for clients' needs with healthcare providers, family members, service systems, and other stakeholders.
• Maintain regular contact with clients to coordinate and monitor services.
• Document all client interactions in accordance with contract, program, and agency requirements.
• Spend approximately 60–75% of work time engaged in billable activities.
• Utilize multiple databases and data management systems accurately and efficiently.
• Complete reports, assessments, and documentation accurately and within required deadlines.
• Contribute to program development, quality improvement efforts, and agency initiatives.
• Attend all required meetings, trainings, and professional development activities.
• Support Friendly House's community-building mission by actively participating in All Staff meetings, program team meetings, and at least one Friendly House staff committee.
• Report suspected abuse, neglect, or exploitation of older adults and adults with disabilities to Adult Protective Services (APS) as required by law.
• Perform other duties as assigned.

• Two years of experience working with older adults;
  or
• A degree in social work, gerontology, human services, or a related field;
  or
• An equivalent combination of education and relevant experience, especially with older adults and/or LGBTQ+ community members.
• Ability to successfully pass a criminal background check and motor vehicle record (MVR) check.
• Possession of a valid Oregon driver's license and proof of insurability required.
• Reliab…