Case Manager - River Haven

Case Manager

The Case Manager acts to ensure the stability of individuals within the program properties and will be familiar with and able to access resources for clients, including alcohol and drug treatment, mental health treatment and any other identified needs. The Case Manager must have a good understanding of dual relationships, professional boundaries, and appropriate behavior. The candidate will have the skills needed to support and assist clients in improving and maintaining recovery, retaining housing, and achieving self‑sufficiency.

Schedule: Tuesday - Saturday, 10:00am - 6:30pm (Sunday & Monday Off)

Location: River Haven (5019 NE 102nd Ave. Portland, OR 97220)

Compensation: $23.30 - $30.91/hr

* Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates:
Offer max is $27.03/hr per our Union contract.

AFSCME Union
This role is a Union Represented position through American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here. The position could be subject to Recall Rights:
This applies to employees who were previously laid off from a CCC union-represented position. The previous employee may have recall rights to be considered for rehire before internal or external candidates are considered.

Seniority Bid Window Opens: 6/15/2026

Seniority Bid Window Closes: 6/23/2026

• High School Diploma or GED and six months of experience working with the homeless population, behavioral health environment, human services, or related environment; OR 6 months experience in a high-volume customer service role.
• Must pass a pre-employment drug screen and background check.
• Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.
• Must possess a current drivers license, pass a DMV background check and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. If required to drive, must pass an initial driver's training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Must adhere to agency's non-discrimination policies.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy, and productive work environment and complies with the Drug-Free Workplace Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientations and treat everyone with respect and dignity.

• Understanding of recovery terminology and ability to apply the concepts highly preferred.
• Bi-lingual, Spanish-speaking preferred.

• Work closely with the Supportive Housing and Health Services team ensuring a safe and healthy recovering environment.
• Build understanding of and appreciation for diversity among residents and support their connection to culturally responsive and culturally specific services as requested.
• Process resident/client intakes and discharges with completion of associated forms.
• Maintain resident/client files including progress notes and other records.
• Meet bi-weekly with clients along with other referral sources as needed.
• Refer clients to Employment Access Center along with other CCC (Central City Concern) and outside agencies as appropriate.
• Transport clients to the housing and medical appointments and pick up food boxes.
• Identify community and individual issues which could result in a change in a resident's/client's status and work to achieve appropriate resolution.
• Connect residents/clients to appropriate self-sufficiency and community-based resources.
• Network with various community providers.
• Attend appropriate community professional meetings. Assist in completing required reports for…