Arrival Case Manager

Responsibilities

• Provide essential case management support to new arrival individuals and families
• Help clients navigate community resources and advocate on their behalf with service providers
• Engage in outreach and community engagement to ensure communities have access to programs
• Provide pre-planning for new arrivals including connection to housing programs and initial paperwork
• Complete intake of clients, screen for eligibility, and complete all intake paperwork
• Support enrollment in necessary government programs (e.g., social security, TANF, SNAP, WIC, Medicaid)
• Meet with clients in their homes and community locations as needed
• Track participation and program metrics in relevant tracking and reporting documents
• Make referrals to both internal IRCO programs or external partners as needed
• Participate in case reviews with team members and complete all required closing documentation

• Fluency in English and a 2nd language commonly spoken by immigrants and refugees required. (Dari, Pashto, Ukrainian, Rohingya preferred)
• Must be able to pass extensive Background Check
• Must possess a valid driver’s license and verification of current auto-insurance and have full use of automobile during work hours
• Experience working with refugee and immigrant communities, particularly new arrivals
• Experience with case management and resource referral
• Experience working with individuals and families navigating daily tasks
• Ability to discuss sensitive topics (e.g. physical health, trauma, mental health, financial insecurity, food insecurity) with care and respect
• Experience communicating with individuals with various backgrounds, community focused alignments, community traditions, and income and opportunity status.
• Strong computer skills including proficiency in the use of Microsoft programs and applications
• Strong communication skills in a multilingual, multi-background organization
• Strong ability to work with multi-background staff in a team setting
• Ability to function in a positive manner in a demanding work environment, to demonstrate a high degree of flexibility, to respond to priorities and schedules that change frequently, and to meet commitments.