Shelter Advocate; Graveyard w​/Weekends

Position Title: Shelter Advocate (Graveyard Shift with Weekends)

Department: West Women’s and Children's

Hours per Week: 40 (Full Time, Graveyard Shift with Weekends)

Salary: $24.00 - $24.75 DOE

Status: Non‑Exempt

Number of Positions: 1

Supervisor: Shelter Manager

The Shelter Advocate ensures the safety and security of shelter participants while treating everyone with dignity and respect. This role includes enforcing policies, providing crisis support to survivors, addressing basic needs, and resolving conflicts. The position emphasizes site security and controlled access for survivors’ protection. Any unusual concerns must be immediately reported to the supervisor.

• Interact directly with domestic violence survivors and their children living in shelter
• Maintain ongoing professional relationships in all interpersonal contacts. Use strength‑based perspective in all interactions with survivors and staff
• Provide information, supplies, referrals, crisis intervention, and support to survivors and family and the telephone lines
• Respect and maintain the confidentiality of client information, in compliance with Salvation Army policies and procedures

• Answer multi‑line telephones and deal appropriately with visitors to the facility
• Receive and route inquiries and messages, inter‑office notes and program materials as appropriate
• Assist in maintaining client files by logging appropriate information and incidents occurring during shift
• Receive, log, receipt, sort and store incoming donations and fees in the appropriate manner

• Remain awake, alert and observant throughout shift
• Respond to and provide crisis intervention and institute security procedures if a critical or threatening situation arises. Provide timely notification to emergency services and leadership
• Operate all safety and security systems properly
• Conduct visual inspections of the workplace on a continuous basis, through direct observation, walking inspections, and the use of video system
• Coordinate with co‑workers, perform security and fire watches throughout the building

• Keep facilities clean and organized, including changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning and organizing storage areas, dusting, cleaning floors and carpeting, and cleaning furnishings as required
• Clean and set up shelter rooms based on shelter needs and availability
• Follow instructions pertaining to the use and storage of all workplace chemicals safely
• Set up, break down, prepare, and serve breakfast or lunch as needed to maintain shelter services for survivors
• Report maintenance needs to the appropriate personnel

• Ability to learn and act upon new information; work cooperatively with individuals and groups; exercise mature and sound judgment in problem solving; organize own work; present material properly; and document activities accurately
• Ensure timely reporting for shift duties due to critical nature of responsibilities
• Comply with Salvation Army procedural requirements, including Policy & Procedure Manual, Employee Handbook and Shelter Handbook
• Be familiar with and enforce neighborhood agreements, zoning constraints, and funding contracts related to the program and its rules/policies
• Attend all staff meetings as assigned
• Perform other duties as assigned

High school diploma or GED preferred but not required. Education and/or work experience commensurate with the duties and responsibilities required. The individual must have/obtain yearly certification in first aid, CPR and a Food Handler’s card.

• Strong customer service skills and ability to complete tasks in a timely manner
• Ability to prioritize multiple requests and demands from survivors and their families
• High level of problem‑solving skills and patience
• Genuine concern for survivors of domestic violence
• Maintain confidentiality and privacy of all survivors and their families
• Basic Microsoft Word, Excel, and Outlook proficiency
• Ability to engage with diverse populations in a respectful and culturally…