Part-time Case Management Assistant - Aging, Disability and Veteran Services

Part-time Case Management Assistant

Aging, Disability and Veteran Services (ADVSD) is currently seeking a dedicated and compassionate individual to provide services as a Part-time (20 hours a week) Case Management Assistant (CMA) at our Mid Branch location (11982 NE Glisan Street Portland, OR 97220). As a CMA, you will assist Case Managers who serve the aging, people with disabilities and veteran populations in Multnomah County.

You will perform administrative/clerical duties, screen for program eligibility, respond to inquiries through various channels of communication, and connect clients to community resources.

Primary responsibilities include:

• Assist clients with forms
• Search for potential placements and providers
• Screen for eligibility for programs
• Prepare files for transfers and assign to case managers
• Work with facilities to collect client documents requested by case managers
• Print, copy, fax, scan, and mail documents for case managers
• Accompany clients to visit care facilities and medical appointments
• Help clients get needed household items
• Refer clients to community resources that are available
• Do home/field visits and transport clients
• Use spreadsheets to track client and provider data
• Participate in program outreach efforts in building relationships

The eligible list created from this recruitment may be used to fill future regular, limited duration, full or part-time, temporary, or on-call positions at any of our locations.

To qualify, we will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications:

• High school diploma or GED; AND
• Two (2) years of general administrative experience, including experience working directly with clients and/or the public, preferably in a social service setting
• Must pass a criminal background check
• Requires a valid driver's license by the time of hire

Preferred Qualifications/Transferable Skills*:

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
• Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity.
• Ability to work closely with consumers in their home. Ability to make decisions in the moment when shopping or otherwise coordinating a move.
• Ability to effectively organize/prioritize work to meet pressing deadlines, and work independently as well as in a team, craft clear and concise verbal/written communications.
• Ability to assess and refer clients to the proper agencies and/or service resources.
• Ability to understand and appropriately apply procedures, requirements, regulations, and policies for social services programs.
• Ability to exercise good judgment, diplomacy, and tact in dealing with sensitive, complex and confidential issues and situations and deal professionally, empathetically, and calmly with individuals that may act inappropriately, verbally abusive, hostile and/or distraught.
• Ability to complete work using standard software tools and office equipment.

The Application Packet:

• Submit an online application AND;
• Attach a resume demonstrating you meet the minimum qualifications AND;
• Attach a Cover Letter including the following information:
  Your experience understanding, interpreting and applying local, and federal statutes and regulations. Your experience and proficiency navigating multiple computer applications and program systems. An example that demonstrates your experience working with a diverse workforce and vulnerable populations.

Note:

The application, resume, and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the 'Overview' and 'To Qualify' sections of this job posting. Please be thorough, as these materials will be used to determine your eligibility for an interview.

After You Apply:

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