Part-time Case Management Assistant - Aging, Disability and Veteran Services

Position:
Part‑time Case Management Assistant (20 hr/week) – Aging, Disability and Veteran Services (ADVSD), Multnomah County, Oregon.

Pay Range: $26.86 – $33.04 hourly. Department:
Department of County Human Services (DCHS). Job type:
Regular. Status:
United States of America (Non‑Exempt).

• Assist clients with forms and screen for program eligibility.
• Search for potential placements and providers.
• Prepare files for transfers and assign to case managers.
• Collect client documents requested by case managers.
• Print, copy, fax, scan, and mail documents for case managers.
• Accompany clients to visit care facilities and medical appointments.
• Help clients obtain needed household items.
• Refer clients to community resources.
• Conduct home/field visits and transport clients.
• Use spreadsheets to track client and provider data.
• Participate in program outreach efforts and build relationships.

• High school diploma or GED.
• Two (2) years of general administrative experience, preferably in a social service setting, including direct client or public interaction.
• Pass a criminal background check.
• Valid driver’s license by the time of hire.

• Demonstrated ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives.
• Knowledge of cultures, customs, and social experiences of communities experiencing marginalization and barriers to opportunity.
• Experience working closely with consumers in their home.
• Decision-making skills in coordinating moves or shopping.
• Organizational and prioritization skills to meet deadlines, working both independently and as part of a team.
• Clear and concise verbal and written communication skills.
• Ability to assess and refer clients to proper agencies or service resources.
• Understanding and application of procedures, requirements, regulations, and policies for social services programs.
• Good judgment, diplomacy, and tact when dealing with sensitive, complex, or confidential issues.
• Advanced computer and office equipment proficiency.

• Part‑time, 20 hours per week.
• Union‑represented part‑time (20 hours a week) position eligible for overtime.
• Schedule:
  
  Monday – Friday, 8:00AM – 5:00PM (core business hours).
• Location:
  
  11982 NE Glisan St., Portland, OR 97220 (Mid County Branch).

Multnomah County is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information, and other legally protected characteristics. The EEO Know Your Rights poster is available for reference.