Hotline Screener (Social Service Specialist 1) Bilingual English & Spanish Required - 2 positions

Job Overview

Hotline Screener (Social Service Specialist
1) – Bilingual English & Spanish required. Two positions, primarily remote with hybrid training in Portland.

• Serve as first point of contact to keep children safe.
• Provide thoughtful, empathetic support to reporters.
• Gather detailed information about the child, alleged abuse or neglect, and family circumstances.
• Assess safety concerns and determine appropriate next action.
• Determine if the family may benefit from protective support, family support, or community programs.
• Write accurate reports including collected information and decision rationale.
• Apply Oregon statutes, administrative rules, and ODHS procedures to decide if a report qualifies for further review.

• Bilingual proficiency in Spanish and English; passing language test may result in a 5% differential pay.
• Bachelor’s degree in human services or a related field; if the degree is unrelated to human services, must have one year of human‑services related experience or coursework equivalent to Oregon Caseworker Competency certification.
• Associate degree with either two years of human‑services related experience or one year of experience plus training, coursework, or certification consistent with Oregon Caseworker Competency.
• All degrees must be completed, not in progress.

• Conducting interviews and gathering information for analysis and decision‑making.
• Using critical thinking to assess complex situations under pressure and make appropriate decisions.
• Applying behavior management or conflict resolution skills to de‑escalate situations.
• Providing equitable service to diverse communities and people.
• Reading and writing reports with conclusions and recommended actions.
• Applying and explaining rules, policies, and procedures.
• Using technology and digital tools to complete tasks accurately and on time.

Hear sensitive information from callers in crisis; trauma‑informed, supportive response is essential. Hybrid training: 3 months in Portland office, then primarily remote. Overtime may be required. Shifts include traditional work week, swing shift, evenings, and weekends; schedule determined upon hire.

• Employee Resource Group communities.
• Cost of Living Adjustments.
• Annual salary increases up to the top of salary range.
• Benefits package.
• Eligibility for Public Service Loan Forgiveness Program.
• Veterans and Oregon National Guard preferences.

Recruiter:
Amanda Alvarado – Email: AMANDA.K.ALVARADOgon.gov – Phone: .