Resident Services Navigator

Resident Services Navigator

Salary Range $24.17 - $26.68 Hourly Position Type Full Time Category Nonprofit - Social Services

The Resident Services Navigators provide innovative support services and programming for a diverse population of youth (18 – 24) in the onsite Transitional Living program.

Both positions are 0.8 FTE/32 hours per week. Schedules are listed below:

#1: 8am-4pm Sunday, 8am-4pm Monday, 3:30pm-11:30pm Wednesday, 3:30pm-11:30pm Thursday

#2: 8am-4pm Sunday, Monday, Friday, Saturday

Support Residents in the Transitional Living Program

• Build positive relationships with youth through role modeling and mentoring.
• Be available on site to residents in the Transitional Living Program on a regular basis, which includes 24-hour staffing at Outside In.
• Provide crisis counseling services to residents as needed.
• Utilize harm reduction philosophy in problem solving to help residents identify healthier options.
• Engage residents in life skills building through individual coaching and group activities.
• Provide support for youth to accomplish the goals identified in their Service Plan.
• Provide individualized support to youth by serving as a Contact Person, meeting with youth weekly to develop and monitor plans to accomplish goals and meet program expectations.
• Monitor youth compliance with program agreements.

Group Facilitation

• Support youth in a self-governance model of regular, weekly "pod" and quarterly "all resident" meetings.
• Design and facilitate life skill building workshops that meet the needs of current residents in the Transitional Living program; i.e. time and budget management, food shopping and preparation, conflict resolution, anger management, etc.
• Coordinate with agency and community to maximize youth access to skill building resources.
• Support youth in developing constructive use of time through community involvement, healthy recreation, etc.

Program Operation

• Assure material and operational support of the Transitional Living Program.
• Involve youth in maintaining the program space as much as possible.
• Identify cleaning needs for all living common areas and medical living units and plan to accomplish as needed.
• Oversee basic upkeep of the units, painting, repairs, etc., involving youth as much as possible.
• Identify maintenance issues and make requests for repairs. Follow through to assure completion of needed repairs.
• Identify security and safety issues. Communicate needs to Support Staff as necessary.
• Youth Involvement in Living Program Community
• Involve and empower youth residents in generating community within the Transitional Living Program.
• Support youth generated activities and governance.

Program and System Coordination

• Share information about interventions with each youth's Case Manager when appropriate; participate in case planning to manage future crises when possible.
• Coordinate with agency and community resources to remove barriers and enhance youth's chances for success

Team Coordination:

• Establish and facilitate effective communication with staff. This includes serving as a conduit of information for teammates and between Living Program staff and the Department Manager.
• Assure process for effective facilitation of team meetings, including staffing of residents.
• Plan services, including life skills program, as well as improvements for the Transitional Living Program to meet the desired outcomes stated in contracts.
• Work with the team of Transitional Living Program staff to evaluate team function and implement program changes.

Peer Support and Staff Recognition

• Debrief with fellow staff about crisis situations.
• Discuss challenging situations with youth and get feedback about how to support youth in this Program incorporating therapeutic approaches when possible.

• Perform all required documentation and information input in a professional, accurate, thorough, and timely manner.
• Complete all required statistics and reports in a thorough and timely manner.
• Work with staff to assure that services are documented to meet all program and funder requirements.
• Review and assure accurate and timely documentation of all services and interventions in resident records and databases

Other

• Commitment to continual learning and quality performance. Participate in discussions, events, workshops, and trainings offered by Outside In to foster cultural awareness.
• Meet youth worker core competencies.
• Maintain professional boundaries and performance at all times.
• All other duties assigned.

Knowledge and Skills

Knowledge

• Knowledge of service systems and clinical issues related to out-of-home youth

Skills

• MS Office applications, basic computer skills
• Ability to work in an interdisciplinary team setting

Education Experience

• Two years' relevant experience working with at-risk youth, homeless youth and/or in a shelter or transitional housing program.
• Experience, ability, and commitment to work with sexual minorities and culturally diverse staff, participants, and community.
• Commitment to youth…