Program Coordinator

RRS-045 - Program Coordinator (Refugee Services and Good Shepherd Village)
Department:

Family & Community Services

Full Time (40hrs/wk.);
Non-exempt

Program Director

SE Portland

$25.00 - $26.50 hourly

• 100% employer-paid long-term disability and life insurance.
• Paid vacation, sick, personal and 13 paid holidays.
• Retirement benefit with employer match and discretionary contribution.
• Employee Assistance Program.
• Catholic Charities of Oregon employees may qualify for the Public Service Loan Forgiveness government-sponsored education loan repayment program.

We are proud of our healthy work culture at Catholic Charities of Oregon. We care for our employees so they can take care of others. Our approach includes everything from support for continued training and education to a strong focus on allowing each employee to own their job and become a thought leader in their area of service. Together, we work to make a concrete, hands-on difference in our community.

Catholic Charities of Oregon’s (CCO) Refugee Services programs have been assisting refugees since the early 1940s, helping more than 10,000 people make Oregon their new home. CCO is one of six agencies in the state of Oregon authorized to provide resettlement services. The services offered through resettlement and other programs address a wide array of needs, including long-term intensive case management.

CCO’s Good Shepherd Village is a 142-unit affordable community in Happy Valley. CCO staff support individuals and families with resource and service navigation, on-site programs and activities, while reducing conflicts and eviction.

The role of the Program Coordinator is to coordinate and support the activities of case managers within Refugee Services as well as Good Shepherd Village in the delivery of effective and efficient services for families enrolled in numerous programs.

Within the Refugee team, the Program Coordinator will support Refugee Services case managers, work with community partners, attend meetings with stakeholders and service provider partners to stay up to date on information, resources, and contract requirements, and will serve as point person for day-to-day programmatic needs and client services.

Within the Good Shepherd Village team, the Program Coordinator will support Case Managers and Resident Services staff by compiling program data, preparing monthly/quarterly reports for external funders, review team data entry and documentation to ensure adherence to contract requirements, and coordinate updates to any written processes or procedures as needed.

This position will work directly with, and support, the Program Director to ensure that Refugee and Good Shepherd Village staff are provided support, training, and guidance in providing clients the highest level of services.

• Maintain a strong understanding of all Refugee Services and Good Shepherd Village programs and contracts, be able to answer and direct staff in the delivery of core services.
• Coordinate Refugee Services intakes and assessments for walk-ins
• Manage inquiries regarding the program, providing both internal and external information as needed.
• Be the point of contact for coordination with other departments within the agency.
• Participate in monthly meetings for the Safety Committee and with Quality Assurance.
• Regularly check the Refugee email and Refugee Voicemail and follow-upon inquiries.

• Maintain Outlook Calendars for Refugee and Good Shepherd Village meetings.
• Provide overall office and technical support (ordering supplies, tracking equipment, organizing office space, etc.) for the Refugee Services and Good Shepherd teams, working closely with IT and Facilities departments.
• Coordinate Refugee Services client mail.

• Compile data for reporting purposes and complete monthly and quarterly reporting across all programs in a timely manner.
• Assist in building, maintaining, and auditing case files (electronic and physical) across all programs.
• Train program staff on internal client databases.
• Ensure all required documentation, client files, and data comply with agency and contract requirements .
• Participate in program audits and complete follow-up actions as necessary.

• Collaborate with the Refugee Services team and other agency departments to facilitate access to holistic, wrap-around services to all clients.
• Serve as the primary point of contact for public donations and donation inquiries, including household goods, clothing, and other in-kind items; coordinate with donors and internal staff to ensure donations are appropriately…