ICM Floating Specialist

At New Narrative, we believe mental health care is community care. As a nonprofit organization, we partner with individuals to promote healing, housing stability, and long-term wellness through compassionate, equitable support.

If you’re passionate about community impact, we invite you to join our team.

Shift: 8:30am to 5:00pm

Pay Rate:
Starting at $27/hr and can increase DOE

The ICM Float Specialist provides community-based interventions designed to stabilize and support high-needindividuals enrolled in Intensive Case Management (ICM) services in Multnomah County through an assertive engagement approach. Unlike traditional ICM case managers, the Float Specialist does not carry a designated caseload and instead serves as a flexible team resource to increase participant engagement, continuity of care, and service capacity across the program.

The Float Specialist works collaboratively with ICM case managers, mental health clinicians, and other team members to provideadditionalparticipant contacts, outreach, skill building, resource connection, transportation support, crisis response, and engagement services based on current program needs. The position is intended to increase program capacity and responsiveness by providing enhanced participant support,assisting with engagement of individuals, and offeringadditionalservice capacity during periods of increased participant need.

The Float Specialist also provides coverage for participants when primary staff are unavailable due to leave, illness, vacancies, training, or other operational needs. Bymaintainingparticipant engagement and supporting continuity of care during staffing disruptions, the position helps reduce service interruptions, mitigate risk, andmaintainfidelity to the ICM model.

Services are delivered from a trauma-informed, person-centered, and equity-focused lens, emphasizing strong advocacy, community integration, and connection to resources and peersupports. The Float Specialist follows procedures, outcome goals, and reporting requirements as outlined by New Narrative’s contract with Multnomah Countyand Care Oregon . Services are primarily community-based and may include outreach at participant residences, hospitals, shelters, community locations, and appointments, with at least two-thirds of work time spent providing services in the field.

This is primarilycommunity basedoutreach position where 60-75% of your time will be in the community in a mixture of direct care, coordination, skills training, transportation, or travel.

You will beprovidedtechnology to supportcommunity basedwork. Due to the nature of the work, you will be exposed to various weather conditions and expected tomaintainoutreaching unlessdirectedtootherwise by your supervisor. There is an office space at a clinic for administrative tasks and team meetings. This isdirectcare role that requires in person contact with participants.

ICMSpecialistwillwork collaboratively with Mental Health Clinicians, Clinical Case managers,andparticipantto create and implement the participant’s individual service plan.

TheICMteamprovidescomprehensive wrap around services through inter-disciplinary care toassistindividuals tomeet their basic needs,promote safety,accomplish goals,as outlined in thecollaborativetreatment plan,andattainthe highest level of independence possible.

These services included coordination of care, skills training, case management and connection to local benefits, coordination with medical providers(and other providers as needed) andassistingparticipantsin meeting basic IADL needs. Number of contacts areweekly and community based in combination with coordination with providers and integrated team.

• Assistparticipantin connecting to resourcesandmaintainingresourcesneeded to achieve goals set inthe individualservice and support plan,including:
  
  SSI/SSDI, SNAP, vital documents, , etc.
• Advocate for and with participant.
• Provide transportationusing company vehicleas needed to/from appointments to ensure connection and access to resources, as well as skills training opportunities in the community, etc.
• Monitor, coordinate, and…