Case Manager - Hazel Heights

The Case Manager acts to ensure the stability of individuals within the program properties and will be familiar with and able to access resources for clients, including alcohol and drug treatment, mental health treatment and any other identified needs. The Case Manager must have a good understanding of dual relationships, professional boundaries, and appropriate behavior. The candidate will have the skills needed to support and assist clients in improving and maintaining recovery, retaining housing, and achieving self-sufficiency.

Schedule:

Monday - Friday, 9:00am - 5:30pm (Saturday & Sunday Off)

Location:

Hazel Heights (12621 SE Stark St. Portland, OR 97233)

Compensation: $23.30 - $30.91/hr

* Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates:
Offer max is $27.03/hr per our Union contract.

AFSCME Union

This role is a Union Represented position through;
American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your

representation here (Use the "Apply for this Job" box below)..org

This position could be subject to Recall Rights:
This applies to employees who were previously laid off from a CCC union-represented position. The previous employee may have recall rights to be considered for rehire before internal or external candidates are considered.

Seniority Bid Window Opens: 7/17/2026

Seniority Bid Window Closes: 7/27/2026

MINIMUM QUALIFICATIONS:

* High School Diploma or GED and six months of experience working with the homeless population, behavioral health environment, human services, or related environment; OR 6 months experience in a high-volume customer service role.

* Must pass a pre-employment drug screen and background check.

* Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.

* Must adhere to agency's non-discrimination policies.

* Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.

* Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy, and productive work environment and complies with the Drug-Free Workplace Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.

* Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientations and treat everyone with respect and dignity.

* Must adhere to agency's non-discrimination policies.

PREFERRED QUALIFICATIONS:

* Valid driver's license preferred. If required to drive, must pass a DMV background check, and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. If required to drive, must pass an initial driver's training within 60 days of being an approved driver and continued recertification training.

* Understanding of recovery terminology and ability to apply the concepts highly preferred.

* Bi-lingual, Spanish-speaking preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Work closely with the Supportive Housing and Health Services team ensuring a safe and healthy recovering environment.

* Build understanding of and appreciation for diversity among residents and support their connection to culturally responsive and culturally specific services as requested.

* Process resident/client intakes and discharges with completion of associated forms.

* Maintain resident/client files including progress notes and other records.

* Meet bi-weekly with clients along with other referral sources as needed.

* Refer clients to Employment Access Center along with other CCC (Central City Concern) and outside agencies as appropriate.

* Identify community and individual issues which could result in a change in a residents/client's status and work to achieve appropriate resolution.

* Connect residents/clients to appropriate self-sufficiency and community-based resources.

* Network with various community providers.

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