Case Manager 2

Pay Range: $32.88 - $40.45 Hourly

Department:
Department of County Human Services (DCHS)

Job Type: Regular

Represented Exemption Status:
United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

Overview: THIS WORK MATTERS! This recruitment aims to build a talent pool for future full-time, limited-duration, and temporary positions. Applications will be accepted until 150 submissions are received. Bilingual candidates are encouraged to apply. This position exists to provide case management services for children and adults with developmental disabilities. The State Office of Seniors and People with Disabilities contracts with Multnomah County to provide case management services.

The purpose of case management is to access, coordinate, and ensure the delivery of services and supports required by individuals with developmental disabilities. Case management will help eligible individuals under their individualized plan in gaining access to needed medical, social, educational, and other services.

• Manage a caseload of clients found eligible for DDSD case management services
• Monitor services/supports via home visits, service provider visits, and phone calls to ensure that they are receiving appropriate financial, medical, training, educational, transportation, and other identified/agreed to services
• Develop and complete Individual Service Plans, which are completed at staffings & special meetings in client/families own homes as well as in provider settings of clients with funded vocational and/or residential service
• Develop, facilitate, and coordinate resources necessary to provide consumers/families with needed services.
• Prepare and submit routine and special reports
• Assess level of functioning and level of supports needed of the individual by completing the TXIX Waiver Forms and submitting them to the State for approval
• Review level of functioning and level of supports needed by updating the TXIX Waivers on an annual basis
• Inform state when client is out of a funded facility for any reason
• Maintain case records and document actions taken in accordance with federal, state, and local policy; develop, submit, and modify necessary documentation to implement/change/ adjust payments and program benefits.
• Counsel and advise consumers/families in regard to placement and care/service plan choices, personal and emotional difficulties, financial planning, and interactional dynamics.
• Liaison with educational systems in order to support child's access to educational services that meet developmental disabilities needs
• Report possible protective services issues and provide initial information to assist the investigation
• Utilize Tableau data and reports to analyze overdue tasks to self-direct, schedule, and facilitate monitoring of ODDS required service priority area(s) including ISP, Financial, Medical, Behavioral and/or Employment services.
• Act as liaison between residential community providers and licensing program specialists, service coordinators, supervisors, ACHP, and IDDSD management on trends, data, and issues related to health, safety, and regulations through contact.

• Ability to effectively understand and demonstrate sensitivity to diverse cultures and individuals, and skill to provide courteous customer service
• Ability to effectively organize/prioritize work to meet pressing deadlines, and work Independently as well as a member of a team using good judgment, excellent verbal/writen communications, and decision-making skills
• Ability to interpret/apply complex federal, state, and local laws, rules, regulations, policies, and procedures related to program scope and operations
• Skill to research and analyze a variety of information and data; make recommendations based on research findings; prepare and write reports and documents; and present information
• Knowledge of case management methods, principles, techniques, and resources (including information/referral, assessment, interviewing, patient/client advocacy, risk intervention, resource utilization)
• Knowledge of available programs, public assistance providers, Medicaid, service agencies, protective services, referral centers, community residential resources, and crisis/emergency resources
• Knowledge of conflict resolution techniques, de-escalation strategies, and the ability to effectively facilitate large team meetings to achieve consensus and positive outcomes.

At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Department of County Human Services (DHCS) employee, you will create a work culture of respect, trust, and understanding for the highly diverse populations of the Department of County Human Services in the office and in the community.

Every employee shares the responsibility for…