Resident Services Coordinator

The Resident Services Coordinator (RSC) assists residents through resources and referrals within designated Central City Concern Fair market and Section 8 Communities. Building community is very important to the success of the Resident Service Coordinator. The RSC will hold community events and meetings to help to build cohesion between tenants. This individual works with residents and staff to find solutions to financial and behavioral problems that if not resolved, would jeopardize the resident's continued housing.

Company:
Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community

Hazel Heights is a 153-unit Low Income Housing Tax Credit building located in the Hazelwood neighborhood of SE Portland. The building consists of one-bedroom and two-bedroom units. transformation.

Schedule:

Tuesday - Saturday, 9:00am - 5:30pm (Sunday and Monday Off)

Location:

Hazel Heights, 12621 SE Stark Ave, Portland

Compensation:$23.86/hr - $31.67/hr final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates:
Offer max $27.69/hr per our Union contract.

AFSCME Union:

This role is a Union Represented position through;  American Federation of State, County, and Municipal Employees (AFSCME).  You can find more information about your representation here (Use the "Apply for this Job" box below)..org

This position could be subject to Recall Rights:
This applies to employees who were

previously laid off from a CCC union-represented position. The previous employee may have

recall rights to be considered for rehire before internal or external candidates are

considered.

Seniority Bid Window:
Opens: 7/29/26 Closes: 8/6/26

MINIMUM QUALIFICATIONS:

* Must have a high school diploma or G.E.D. Advanced education is desirable.

* One year of applicable experience in a supportive housing environment and/or related experience working with people experiencing behavioral health and/or substance abuse issues.

* Knowledge of chemical dependency and treatment required.

* Experience working with people who experience mental illness preferred.

* Must pass a pre-employment drug screen and background check.

* Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.

* Valid driver's license preferred. If required to drive, must pass a DMV background check and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. If required to drive, must pass an initial driver's training within 60 days of being an approved driver and continued recertification training.

* Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and climb stairs with no or reasonable accommodation.

* Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.

* Must adhere to agency's non-discrimination policies.

* Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Identify resident issues; provide links to resources assisting resident with continued housing.

* Mediation of neighbor disputes and tenant/landlord disputes are the responsibility of the RSC.

* Assist and support residents by information sharing and educating residents about building rules and policies.

* Serve as liaison from specific housing program/residency to service providers, including those directly associated with resident.

* Establish and maintain ongoing communications with Portfolio…