Case Manager Senior - RLRA Retention, KSA - QMHA-

Case Manager Senior - RLRA Housing Retention

This position requires:
Qualified Mental Health Associate (QMHA) certification with the Mental Health & Addiction Certification Board of Oregon (MHACBO), see below

We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission:
We work with communities to advance health equity, protect the most vulnerable, and prompt health and wellness for everyone and we uphold the values:
Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. And create a culture of respect, trust and understanding for the highly diverse population we serve in our communities.

Are you a dedicated social worker or mental health professional passionate about advancing housing justice and health equity? We are seeking a compassionate advocate to join our team as the Case Manager Senior - RLRA Housing Retention. In this role, you will apply strengths-based practice to empower individuals as they transition to independent community living, ensuring that stable housing remains the foundation for their continued wellness and recovery.

This highly independent Case Manager Senior - RLRA Housing Retention role serves as the primary anchor for housing stability, specifically supporting Multnomah County Regional Long-Term Rent Assistance (RLRA) recipients who are transitioning out of or who have disengaged from Assertive Community Treatment (ACT) and intensive case management (ICM) levels of care. As these individuals navigate the loss of intensive, community-based wraparound supports, this role is critical to mitigating the elevated risk of housing loss.

By applying trauma-informed de-escalation, rapid resource connection, and active landlord mediation, the Case Manager Senior resolves tenancy barriers, prevents evictions, and facilitates successful integration into independent community living. In all interactions, the position fosters a work culture of respect, trust, and understanding for the highly diverse populations served.

As the Case Manager Senior - RLRA Housing Retention duties will include:

• Crisis Resolution and Stabilization:
  Perform complex, strengths-based case management to de-escalate severe housing crises and transition clients into long-term, stable housing.
• Eviction Prevention and Mediation:
  Navigate severe lease violations and imminent eviction threats by negotiating stipulated agreements and cure-and-quit plans in partnership with property management and legal aid.
• Clinical Engagement:
  Conduct consistent, face-to-face home and community visits to build therapeutic rapport, assess client well-being, and maintain ongoing connection to housing goals.
• Strategic Liaison and
  
  Education:
  
  Serve as the primary advocate between tenants, landlords, and property managers, educating housing providers on the RLRA program and the Metro Supportive Housing Services (SHS) framework.
• Proactive Tenancy Monitoring:
  Identify early warning signs of instability—such as behavioral lease violations or financial challenges—to intervene rapidly and prevent formal eviction proceedings.
• Barrier Reduction and Capacity Building:
  Utilize flexible client assistance funds to resolve immediate physical or financial barriers while coaching tenants on essential independent living skills, unit hygiene, and lease compliance.

System Navigation, Benefit and Resource Connection

• Consultation and Systems Navigation:
  Provide high-level guidance to partner agencies and external programs to effectively navigate the intersection of complex behavioral health systems and housing requirements.
• Advanced Needs Assessment:
  Evaluate individual needs across multiple, overlapping systems to formulate and implement tailored, independent stabilization strategies.
• Strategic Partnership Management:
  Cultivate and sustain collaborative relationships with community providers and agencies to ensure holistic, long-term support for clients.
• Clinical Continuity Support:
  Proactively facilitate the re-establishment of behavioral health services to bridge gaps in care and sustain wellness for clients transitioning…