Adult Supportive Case Manager

Adult Permanent Supportive Housing Case Manager

Department: Family & Community Services

Employment Type: Full Time (40hrs/wk.);
Non-exempt

Reports to: Permanent Supportive Housing Manager

Location: SE Portland

Compensation: $25.50 - $27.50 per hour

AGENCY OVERVIEW:

Through the principles of Catholic Social Teaching, Catholic Charities of Oregon achieves lasting solutions to poverty and injustice by partnering with clients to meet their economic and educational goals, and to support their physical and social well-being. Catholic Charities is the official domestic relief agency of the Archdiocese of Portland in Oregon.

POSITION SUMMARY:

The Adult PSH Case Manager is responsible for the overall delivery of services and implementation of individualized case plans for the families in the Permanent Supportive Housing (PSH) program, including crisis intervention counseling, harm reduction, housing stabilization, job search, and maintaining permanent housing. They will also lead classes, groups, and events to an identified caseload of clients. The position requires an experienced Case Manager to work with families challenged by years of homelessness, trauma, substance use, and behavioral and physical health issues.

The Adult PSH Case Manager will use proactive prevention, best-practice approaches, and collaborative interventions to support residents to thrive and retain their housing. The position works closely and coordinates with onsite Property Management staff, other Resident Services staff, and with external partnerships.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Provide evidence-based case management services to 15-20 families residing at Good Shepherd Village with an emphasis on the adult members of the household.
• Complete initial intake and assessments of families to assess their needs in order to implement or connect them with services or treatment.
• Assist residents in applying for and obtaining long term stable sources of income including but not limited to mainstream benefits, as well as OHP, TANF, SNAP, Head Start and other programs for which they are eligible.
• Use Housing First and harm reduction interventions and methodologies to provide resident centered services that support them in retaining their housing.
• Attend at least quarterly training to increase knowledge of effectively meeting residents’ needs (co-occurring disorders, harm reduction, cultural responsiveness, etc.).
• Work closely with other agency programs to maximize residents’ outcomes and program goals.
• Provide appropriate resources, tools, and counseling to assist residents in achieving their case plan goals; making referrals for services and following up to ensure the referrals were completed.
• Maintain work schedule as required by program needs with adequate flexibility.
• Document and maintain up to date information on services provided to residents within 24 hours of resident meeting or any case development.
• If clients exit Good Shepherd, ensure that 85% transition to permanent housing.
• Ensure 55% of residents gain earned income/increase income.
• Coordinate on-site adult enrichment classes to meet the needs of residents and support residents to increase self-confidence and self-sufficiency, including Rent Well as needed.
• Arrange and facilitate monthly resident’s meetings/family events.
• Conduct weekly home visits and/or office appointments with residents to review progress toward goals and self-sufficiency.
• Using best practices, develop case plans and goals with assigned clients, focusing on five main domains: housing stability, income, social connection, health and emotional resilience and thriving children.
• Work collaboratively with identified, and to be identified, community partners to enhance the services that we provide.
• Serve as a primary liaison between agency and community resource agencies that assist clients.
• Participate in community networks focused on families with children, including Coordinated Access for Families and case conferencing.
• Remain updated on coordinated access assessments for families and conduct assessments of eligible families referred to the Family Services team.
• Coordinate with on-site Resident Services and property…