Overnight Shelter Supervisor

Bridgeway of Hope
Portland, OR 97220, USA

• Travel Required :
  Yes

Recruiting Opportunity Closes: 09.28.2026

Hourly Wage: $30.00

Status:
Non-Exempt / Full Time

Number of Positions: 1

Department:
Social Services – BOH

Location:
City of Portland (2- sites)

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

• 2 years’ experience in social work, Shelter Operations or a related field, 1 year in a supervisory role preferred. Other comparable experience considered.
• Experience working with people from a variety of backgrounds and educational levels required.
• Critical thinking; sound judgment; and decision making.
• Skilled in working with a team; oral and written communication skills.
• Must be highly motivated and a self-starter.
• Be supportive of The Salvation Army's mission. Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations.
• Knowledge of trauma-informed care and crisis intervention techniques.
• Proficiency in Microsoft Office and ability to maintain accurate records and reports.
• Ability to work flexible hours, including nights, weekends, and holidays, as required.
• Valid driver's license and ability to meet TSA driving requirements.

The Shelter Supervisor will support the Shelter Manager in direct operations and staffing support for two overnight temporary shelters, ensuring a priority of safe, secure, and supportive environments participants and the staff who operate the program. This role involves supervising and mentoring shelter staff in program procedures and The Salvation Army's quality of care for participants. This position is funding dependent and temporary, but ideal candidates will be considered for further full-time positions as they become available.

• Knowledge of standardized but moderately complex procedures and operations requiring training and experience to be successful.
• Ability to function with limited direct oversight.
• Ability to complete tasks in a timely manner, prioritize multiple requests and demands.
• High level of problem-solving skills to complete the day’s challenges.
• High level of patience; ability to function and work in a stressful environment.
• Maintain confidentiality and privacy of program participants and shelter staff.
• Crisis intervention and non-violent mediation skills a plus.

Driver's license. Trauma informed care. Assertive engagement; first aid and CPR; non-violent crisis intervention; peer support; safe driving;
Rent Well; community warehouse escort; civil rights training; blood borne pathogens training; de-escalation training.

• Train, schedule, and develop a team of support staff, or work with a staffing agency to orient and assign a shelter program team, ensuring all duties are accomplished across all shifts.
• Provide compassionate ongoing mentorship, support, and role modeling for staff.
• Communicate staff timesheets and leave request notifications to Shelter Manager, ensuring adequate overnight shelter coverage for both Shifts.
• Ensure Shelter staff are reporting incidents and exclusions dally and in a timely manner.
• Ensure shift teams are accomplishing their duties in a satisfactory manner.

• Oversee nightly operations to ensure the shelter is clean, safe, and secure. Remain awake.
• Sustain adequate supplies,…