Manager, Acuity Care Coordination

Job Details

Job Location:

PDX Oasis - Portland, OR 97209

Position Type:
Full Time

Salary Range: $65,000.00 - $75,000.00 Salary,

Manager, High Acuity Care Coordination

Term:
Full-time, salary

Pay:
Negotiable Based On Experience + health insurance, paid time off, and other benefits

Location:

Portland, OR

Reports To:

Wellness Deputy Director of Operations

Direct Reports:
None

The Manager, High Acuity Care Coordination, serves as a stabilizing presence and clinical mentor for the Care Coordination team in Portland. This role provides intensive, field-based support for "high-acuity" guests—individuals navigating complex behavioral health challenges, chronic trauma, and significant barriers to housing. The High Acuity Care Coordination Manager utilizes a trauma-informed, harm-reduction approach to model compassionate engagement, assist with de-escalation, and advocate for guests within Urban Alchemy’s Interim Housing Sites and/or Outreach Engagements.

By bridging the gap between field outreach and client centered systems, this role ensures our most vulnerable guests are treated with dignity while navigating clear, consistent pathways to stability and permanent housing.

• Field-Based Mentorship:
  Provide direct, on-site guidance to Care Coordinators, modeling effective de-escalation, boundary setting, and trauma-informed communication during critical incidents in interim housing and outreach settings.
• Intensive Case Navigation:
  Lead the management of the most complex "high-acuity" cases. Conduct thorough, empathetic assessments to identify service gaps and facilitate the creation of personalized stabilization plans that respect guest autonomy.
• Case Conferencing & Care Coordination:
  Facilitate structured case conferences for the highest acuity guests, convening internal team members and external service providers to align on stabilization goals, troubleshoot service gaps, and establish a unified care plan. Ensure that all case conferencing activities prioritize the guest's voice and autonomy while maintaining clear, consistent communication across the support network.
• Cross-Functional Advocacy:
  Serve as the primary liaison between field teams and external support systems (e.g., medical providers, mental health clinics, city partners, service providers, and the CoC). Leverage deep professional networks to advocate for equitable guest access and navigate system barriers.
• Operational Integrity & Documentation:
  Oversee the quality of high-acuity case documentation, ensuring all records reflect the nuances of guest experiences and meet both internal quality standards and grant compliance requirements. Participate in organizational review processes to ensure consistency and data integrity.
• Skill-Building & Team Capacity:
  Facilitate "in-the-moment" coaching to strengthen the team’s collective toolkit in client centered care, crisis intervention, and behavioral health awareness.
• Reflective Debriefing:
  Facilitate post-incident debriefs to provide emotional support and professional guidance, fostering a resilient team culture that prioritizes staff wellness alongside guest service.
• Ensure all activities align with contract, grant, and regulatory requirements specific to Urban Alchemy policy and the Portland region.
• Maintain meticulous records of event plans, partner agreements, and incident reports.

• Use emotional intelligence to effectively engage and connect with others
• Attend orientation and any additional training required by Urban Alchemy or our funders
• Follow all Urban Alchemy’s policies and procedures
• Perform other duties as assigned by direct supervisor

• Required Experience:
  
  3+ years in social services, street outreach,…