Resident Services Coordinator

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Full Time Professional Portland, OR, US

5 days ago Requisition

Salary Range: $24.00 To $25.48 Annually

The Resident Services Coordinator (RSC) will plan, coordinate, and provide and facilitate an array of services (family, community service, community building, social, and educational) to residents in order to improve their stability, quality of community life, work readiness, and wellness. This includes a mix of traditional case management, skills education, coordination of programming, and advocacy duties. The RSC will work closely with POIC staff and community partners to provide engaging and informative programming for residents.

• Provides person and community-centered support to residents of Albina One and Paramount Apartments.
• Enhances community health and broadly promotes health, wellness, and resident stability by conducting ongoing needs assessments, building relationships, and facilitating resident programming.
• Utilizes a culturally responsive trauma-informed and healing centered approach to provide a wide range of support services for a diverse population of residents

Establish contact with new residents in person, and welcome new residents to the community. Explain the Residence Services program and the role of the RSC in helping support residents.

Identify, assess, develop, and manage partnerships with local community organizations and internal POIC partners to provide programming and support services related to nutrition, community building, employment, parenting, successful tenancy, wealth building/financial literacy, civic engagement and empowerment, healthy relationships, leadership, self-esteem, and youth focused topics.

Assess needs of individual residents and provide information and referrals to residents in need of assistance. When needed, serve as liaison between tenants and area service providers/partners.

Assess needs of property’s residents to plan, organize, and implement on-site events which focus on health and wellness, youth engagement, community resource education, and community building. Facilitate quarterly tenant meetings in coordination with property management.

Create, develop, and implement community initiatives designed to promote community livability, and assist participants in building informal support networks with other tenants, neighbors, family, friends, and the community.

Create and implement participant initiatives designed to promote and build leadership and inclusion in the development of the community. Support participant and community councils, activity committees and other participant and community driven activities.

Perform community outreach functions such as creating flyers, conducting door to door surveys, or planning and implementing events designed to bring together residents, expand public awareness and encourage participation in programming.

Communicate professionally and effectively with individuals from diverse backgrounds

Coordinate with property management staff around issues related to residents’ concerns and overall stability, culture, and needs of property’s residents.

Keep abreast of community resources and process for accessing those resources, particularly those pertaining to accessing medical services and transport, rent and utility assistance, and mental health services.

Maintain knowledge of Oregon Fair Housing laws and industry standards for confidentiality. Utilize this knowledge in daily practices.

Respond promptly to residents’ questions, inquiries, and concerns.

Maintains punctual, regular, and predictable attendance.

Works collaboratively in a team environment…